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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was as helpful as could be, floor was dirty, no shower curtain, had to request one, smelled like weed everywhere
Business response:
Dear Randy, Thank you for being our guest. We are sorry for the disappointment and inconvenience caused in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Considering our accommodating staff, we hope you give us another chance, and we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
It was okay stay…I didn’t like the smell in whole building.
Business response:
Dear Shivani, Thank you for sharing your feedback with us. We appreciate your stay and apologize for any inconvenience caused by the smell. We will undoubtedly address this concern to ensure a more enjoyable experience for our guests in the future. We hope to welcome you back for an improved stay.Sincerely,Hotel Management
Arriving I noticed two random people just hanging out front of the building. Couple of the rooms from the parking view were missing screens for the windows or they were hanging off broken. The man at the desk did not greet me as I stood there waiting to check in. After about 2 min, he stated that someone else will be right with me in a few. Then he went to the back and said ok I’ll take you as if I was an inconvenience. Was not pleasant. No customer service skills at all. Just gave the key cards and sent me on my way. The ho... read more
Business response:
Dear Ashley, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are truly sorry your stay was anything other than perfect. Please accept our sincere apologies for not providing the attentive service we strive to give every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope you will accept our apologies a... read more
Would like to speak with someone from corporate It was the worst stay ever i need someone to call me because they locked my wife out and wouldnt give her a key also they kept coming in my room while i was gone
Business response:
Dear Tamra, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
I pulled up and there were so many ppl standing out side drinking. I walked in and no one was around to help for a solid 15 mins. I walked in the room and I was very very very disappointed
Business response:
Dear Rachel, We apologize for the inconvenience you experienced during your stay. The delayed assistance is not typical of the service we strive to provide. Your feedback is valuable, and we take it seriously. Please know that we will address these concerns with our team to ensure we improve our service and maintain a more welcoming atmosphere for our guests. We appreciate your understanding and hope you will consider giving us another chance to provide you with a more positive experience in the future. Your satisfaction is ... read more
They had roaches which is bad because the basic amenities i would have gotten at other hotels I would have to pay for at this hotel which is terrible being the fact it had roaches if other hotels weren’t booked I would have gone there I definitely had to spray my bags and clothes down before getting on a plane to go back home smh
Business response:
Dear Krystal, We sincerely apologize for the inconvenience you encountered with us. We continually aim to ensure our guests have a pleasant stay, and we regret disappointing you in the outlined areas. We are addressing your concerns regarding pests with our pest control provider to ensure such matters are not repeated. We also apologize for failing to meet your expectations regarding our amenities for the price you paid. We genuinely value our guests' satisfaction and will continue working towards future enhancements to bett... read more
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.5 star rating with 1,137 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.