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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will never go back!
Business response:
Dear Pamela, Thank you for staying with us. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
No one ever at desk, had to call and call to get checked in. Attendant was unapologetic and not friendly and very slow. Refrigerator didn’t work, dripping noise in bathroom vent, and the headboard was dirty. I got a call saying I left things in the room and they wanted to know if I was staying another night. I hadn’t left anything, I think someone took the key out of the drop box and used my room after I checked out.
Business response:
Dear Jean, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to all our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please be assured we are looking into the concerns for improvement. We hope to regain your trust and welcome you back the next time your travels bring you to the city.S... read more
Horror Stay Horrible stay. The room was filthy with roaches. The garbage can was full of garbage from the last visitor. I didnt sleep the whole night itching.
Business response:
Dear DONNELL, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again for a much-improved experience.Sincerely,Hotel Management
We didnt even walk in the hotel to check in. As soon as we pulled up in the parking lot you got an uneasy feeling. There were women looking for the their next tom and a man looking to make some extra money. Then a man just staring at the door lock for his car for a good 5 minutes. Will never stay at this hotel.
I have no words.. Upon walking into the room we couldn’t breathe because of the overwhelming smell of must and mildew. The room didn’t look like it had been cleaned at all. There was dog hair all over the bed, hair all over the bathroom and the kitchen sink area was dirty. There was also loud awful music blasting a few rooms down. We checked out immediately after arriving to our room and went elsewhere.
Bugs crawling in shower
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.5 star rating with 1,138 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.