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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not an Extended Stay for Us Terrible conditions. After a long day on the road we looked forward to a good rest. Instead we encountered roaches. After we reported this to management it was acknowledged the room was recently sprayed and they did not have another room available that night. We spent an uncomfortable night there and checked out in the morning.
Business response:
Dear Karl, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced and want to extend our apologies for any frustrations during your time with us. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. Thank you once more, and we hope... read more
This property was absolutely disgusting. Air conditioning didn’t work. Staff was only there limited amount of time for support. The place reeked of illegal substances. Will never consider staying here again.
Business response:
Dear Matthew, Thank you for staying with us and sharing your experience. We apologize for the air conditioner's temporary issue, and we are sorry we could not get everything fully operational immediately. We also apologize for the service issues you experienced and our lack of responsiveness. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Furthermore, we assure you that we don't encourage illegal activities inside or outside our... read more
Didn’t like the appearance inside the building or the outside. Hotel wasn’t willing to accommodate my request for refund.
Business response:
Dear Rosalind, Thank you for your feedback. We are disappointed that we fell short of your expectations regarding our hotel's appearance. We want every guest to have the best time and meet their expectation in the best possible way. Therefore, we sincerely apologize that this was not your experience. We will use your feedback as a training tool to improve the experience for future guests. Thank you for staying with us, and we would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely... read more
This property was loud, dirty, and there were no amenities - no shampoo, conditioner, soap, dishes, or anything else of that nature that is expected of a hotel.
Business response:
Dear Emily, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We also regret not informing you about the amenities and toiletries, as some of these items can be available from the front desk staff at check-in time. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us ... read more
This property is all over the place. It feels like corporate has neglected this property and is literally offering subpar stay for the money you spend. The bed was uncomfortable and the furniture was just ugh depressing. There was a mop bucket chilling in the hallway both days I was there. No matter the budget of the customer visiting they shouldn’t have to endure the state of this property. The people running the property did the best they could with what they have. I do not fault them, I lay blame on the senior leadership ... read more
Business response:
Dear Taj, Please accept our apologies for not meeting your expectations. Your valued comments indicate areas where we could better focus on improving our guest experience. We will share these remarks with our concerned team members as we continually strive to enhance our services. We hope you will consider giving us another chance to provide you with the perfect stay you deserve.Sincerely,Hotel Management
Go there at 1 am the website said 5:30 am check in then when we get here they wouldn’t let us check in
Business response:
Dear Kyle, Thank you for sharing your comments. Please allow us to review the situation. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management
Their "system" was down! Could not check into room I arrived late night after a long business trip. Parking was terrible I had to park in a different hotels parking lot where I had to wait for 40 minutes for the front desk attendant to decide to answer a direct "late-night" check-in line to be told I could not check in due to the "system being down", and it being past midnight, I was unable to be allowed access to my room which I had already been charged for. Customer service was not helpful and seemed to hold me accountable... read more
Business response:
Dear Ian, Thank you for sharing your experience. We are very sorry for the inconvenience you had. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.5 star rating with 1,138 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.