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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was rude !
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. We will reach out to our front desk staff to address this and ensure we are working to create a much better experience for all our future guests. Best wishes in all your future travels
the lady at the front desk sold my room before I could even get there
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
This was my first time staying there . Not what i expected at all. I literally had to clean the room from top to bottom Mopping the floors and all. The only good thing about it was the front desk clerk was very friendly.
Business response:
Thank you for your review and comments. We are terribly sorry to hear that you experienced issues with the overall cleanliness. This is an area that we take great pride in and we are so sorry that this was not a part of your stay. We will address these matters with our team to prevent these issues in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Smelled bad. Loud guests. Ants and roaches scurrying around the room. Overall gross.
Business response:
Thank you for reviewing your stay, . We are happy that you enjoyed your overall time with us, but sincerely apologize that we may have fallen short in delivering a super clean and fresh stay. We will address this with our housekeeping team and pest control contractor to improve in this area for all our future guests.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Worst experience ever! The hotel is FILTHY I came into my room and there was trash and roaches everywhere. Roaches were crawling in the bed and all over the countertop and into the phone. I requested a refund and was told that I would receive my money back but I have not yet received my refund. The staff was extremely unprofessional and rude.
Business response:
Thank you for your feedback. We are sorry to hear that we did not meet your expectations. Refunds would be issued through a third party of which you originally booked with. Thank you
Not a fan Cleaning in the corners makes a real difference. You have to make your own ice. The office hours were VERY limited. Staff was irritated that we disturbed her by checking in at 7 PM.
Business response:
Thank you for your feedback.
Roaches Beds were not comfortable, too difficult if at all to get service, roaches in both rooms
Business response:
Hello Curtis. Thank you so much of your candid feedback regarding your visit. We are extremely disappointed to learn that you experienced issues with pest sightings and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Do not stay here! False advertising, the smells are terrible and only one ghetto elevator. The front desk was alright but rarely available and the room had a roach so I asked for another room. Room was not good quality equivalent to a motel, such a waste of money. Spare yourself 😑
Business response:
We are sorry to hear that you did not have a good experience at our location.
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.5 star rating with 1,138 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.