This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one ever at desk, had to call and call to get checked in. Attendant was unapologetic and not friendly and very slow. Refrigerator didn’t work, dripping noise in bathroom vent, and the headboard was dirty. I got a call saying I left things in the room and they wanted to know if I was staying another night. I hadn’t left anything, I think someone took the key out of the drop box and used my room after I checked out.
Business response:
Dear Jean, Please accept our apologies for your disappointment during your stay. Providing outstanding customer service to all our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please be assured we are looking into the concerns for improvement. We hope to regain your trust and welcome you back the next time your travels bring you to the city.S... read more
Horror Stay Horrible stay. The room was filthy with roaches. The garbage can was full of garbage from the last visitor. I didnt sleep the whole night itching.
Business response:
Dear DONNELL, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again for a much-improved experience.Sincerely,Hotel Management
We didnt even walk in the hotel to check in. As soon as we pulled up in the parking lot you got an uneasy feeling. There were women looking for the their next tom and a man looking to make some extra money. Then a man just staring at the door lock for his car for a good 5 minutes. Will never stay at this hotel.
I have no words.. Upon walking into the room we couldn’t breathe because of the overwhelming smell of must and mildew. The room didn’t look like it had been cleaned at all. There was dog hair all over the bed, hair all over the bathroom and the kitchen sink area was dirty. There was also loud awful music blasting a few rooms down. We checked out immediately after arriving to our room and went elsewhere.
Bugs crawling in shower
DO NOT STAY HERE!!!! My family and I are relocating to the Charleston area and we needed a place to stay for a couple of weeks until our house is ready. We thought it would be a good idea to stay at a place that had a kitchenette, so we booked a room at Woodspring Suites. During check-in we asked the lady at the front desk if the place was safe for our 17 yr old daughter. She said it was fine but just don’t let her be out after dark by herself. 😳 As we took our things up to our room, a lady that was staying there got on the... read more
Roach hotel at it's finest First the stay was nice on pictures, but the room itself lated a few days before the roaches started showing. The house keeping NEVER came and you had to go to front office to get tissue paper, and they act as if it was an inconvenience to provide customer service. The walls are paper thin, you constantly hear people door slam shut, people dropping and moving things around. Then I had a maintenance man come banging on my door, and luckily I had the top lock locked, and when I asked who was it, he s... read more
Business response:
Thank you for your review. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.3 star rating with 1,027 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.