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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy with my stay there. They don't provide any cook wares. Why have a hotel with a kitchenette if you can't cook if you choose to. They want you to buy it from a store. I will never stay there anymore. I don't understand that.
Business response:
Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.
Business response:
Thank you for taking the time to rate your stay with us, Lasette. We hate to see the lower rating and would love to welcome you back to show you a much more exceptional experience.
Dirty, we’ll worn. Big bleach spot or stain on bed spread. Loud music and party outside of room until midnight. Check-in took over 15 minutes. Way over priced for this low quality of a hotel. Will not be staying at this hotel or brand in the future.
Business response:
Thank for you taking time to leave us this feedback, Jerry. I'm so sorry to hear about your disappointing stay. This is not what we intended, and we hope your future travels are excellent ones.
CHEAP AND NASTY IF UR LOOKING 4 SOMETHING CHEAP THAT INCLUDES ROACHES - THIS IS THE PLACE.. THIS ISNT CONFY NOR SANITIZED.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Blanca. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Was the worse hotel experience possible…
Business response:
Thank you for taking the time to review your recent stay at our hotel, Ivete. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
RUN AWAY! This hotel is nothing like the pictures or description. I booked a queen room with kitchen I received a room with 2 doubles, yes there was a "kitchen" (2 burner stove top and a fridge) but nothing available to cook on or eat off of and no coffee maker. When I asked an employee they said not avail due to covid. Email I got 2 days AFTER said avail with a small fee, manager i spoke to 2 fays after i checked out said bc they do not have dishwashers in the room the state of SC doesnt allow them to supply cookware or din... read more
Business response:
Thank you for your detailed review, Mahri. This is certainly not the level of service and experience that we strive to provide. Our team works hard to make sure that we are efficient with our service and thorough with our cleaning protocols. We are disappointed to hear your feedback and to see that you experienced these issues. Please know that we will do everything we can to ensure that this is addressed and are so sorry for any inconvenience that was caused. Thank you for sharing your experience and we hope that your futur... read more
The staff was rude !
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. We will reach out to our front desk staff to address this and ensure we are working to create a much better experience for all our future guests. Best wishes in all your future travels
the lady at the front desk sold my room before I could even get there
Business response:
Thank you for sharing your comments. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.3 star rating with 1,030 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.