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7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay hefe Terrible check in . Didn't have the room I reserved. Had to sleep on a pull out couch . The shower head was 2 feet from bottom of the tub... smelled like pot throughout the hotel and the elevator hasn't been inspected since 2014... do your self a favor and don't stay here
Horrible!! I had a non smoking room but the rooms above and below was smoking and nothing but smoke filled the room through the vents into my room. Also there was people smoking outside everywhere at the front door, the back door on the side etc. etc. I have asthma and couldn't sleep for the entire weekend. I will never stay at this hotel chain ever again!
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
No front desk service after certain times, my key didnt work for the front door, roaches, constant banging noises from upstairs all night.
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
Just Awful The room was so hot and humid. The AC unit wasn't working. It wasn't very clean. No one was EVER at the front desk, so it was hard to get service. They made me give them the towels in my room back in order to get new ones. It is $2.50 for a small bottle of soda out of their machines so we just went to the gas station. When you could find someone (finally) who worked there, they were rude and acted as though your time was nothing. Terrible experience. Terrible room. The bed slid off the stand every time we sat down... read more
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
TERRIBLE!!!!!! The photos don't represent the actual room. Disappointing stay. Will never stay at this hotel again.
Business response:
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
I should have slept in my car I should have slept in my car and went to a truck stop to take a shower for $10 instead of paying $80 for this room I need an inexpensive room and Expedia recommended this one I had to be at work in my acting job at six in the morning so I took this hotel which smells like a cigarette I got my key from the lady in the front I went upstairs and did a few errands for myself when I went to wash my face and brush my teeth I discovered there were no towels I went downstairs but they were already clos... read more
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
Business response:
I'm sorry you didn't enjoy your stay with us.
Worst place ever! We go to check in and no one is at the desk. 3 other people are also waiting to check in. Many guys were drunk and running into everything. It has a small hallway to stand in and it was so hot in there. We finally get to check in after another guest called for her 3 times. No personality. We go to our room and the TV is on, beds look like they were just slept in, dirty towels all over the floor, it was hot and smelled like sweaty balls. We immediately go to her to say we aren't staying there. After we made ... read more
Business response:
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
Awful The receptionist was on her personal cell phone laughing and almost ignoring me when checking in. I got to my room and there was a trash can full of beer bottles and food left in my room. The shower was covered in hair as were my towels which were on the floor. The linens had hair and black specks all over it. I went back to the front desk and explained the issue I was told if I wanted linen services I could pay $9.00 for the exchange or wash them my self. THIS WAS RIDICULOUS she didn't offer anything for the room bein... read more
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.5 star rating with 1,139 reviews.
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.