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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Go elsewhere please in North Charleston, SC f zero was a choice that’s exactly what I would have chose for this review. After traveling nearly 8 hours and having reservations, I checked in at 4 to be told I had no room. We got into town around 130 and knew it was early and could not check in at that time. Perfectly fine. We wasted time and went back at 4 pm. Check in time was at 3 pm. No room! We were in town to see my son and extended Navy family. It was our Thanksgiving together. I explained to her that we were having dinn... read more
Business response:
Thank you for taking the time to send us your comments about your stay with us. We are sorry it didn’t live up to your expectations. We will be contacting the hotel to address the issues you mentioned. We wish you the best in your future travels and hope you will give us another try.
DONT DO IT You get exactly what you pay for!!!! NEVER AGAIN
Business response:
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
dirty rooms, roaches all over, staff not friendly Staff said room Would be ready by check in time and had to wait extra 45 min to get into room, not cleaned, bugs-roaches everywhere, not a good place, staff very unfriendly and slow
Business response:
We do apologize for any inconvenience caused during your stay and will work hard to correct the issues. Thank you for your feedback.
It wasn’t very clean. Smelled like urine throughout the whole hotel. Bed sheets were dirty upon arrival. Wouldn’t stay at that hotel again.
Business response:
We're sorry about the issues during your stay. We will work to improve the issues
Not great When we first walked up to the door there were about ten people standing right by it loitering and smoking. The lady I met in line was leaving because she found bugs in the room her mother was supposed to stay in. I looked at the photo and it was the largest bed bug I had ever seen. There was a random puddle of water near the elevator. The room had an odd smell and we searched the mattress and everything for bugs and only found 2 that looked more like an ant/beetle and were dead. We did not bring any bags in and sl... read more
Business response:
Thank you for your thorough review. We will be sure to look into everything you've brought to our attention.
Teview Multiple roaches in hallways. All dead though lol. Mold in tub
Business response:
The WoodSpring Suites’ team deeply apologizes for your negative experience during your stay with us. The issues you have mentioned will be addressed and handled. It is our mission to provide our guest with a positive experience, and in your case, we are deeply sorry that you were not pleased. We wish you the best.
Look good on outside rooms are terrible My stay there was terrible the room was not up to date refrigerator didn't work no batteries for the remote control to the television
Business response:
I do apologize that our hotel didn't quite meet your expectations. I have shared your comments with my staff in hopes of improving our future services.
Don't trust this place! Had a confirmed reservation through Hotels.com. Arrived at the hotel only to find out they did not have a room with two beds, which is what we had reserved. The two beds were critical. Desk clerk had no solution. Just no rooms with two beds. Got on the phone with Hotels.com. They did a wonderful job of finding another much better property in the same area with two beds for the same price I would have paid at WoodSpring.. Also had friends who had booked on the hotels own website and were told there wer... read more
Business response:
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
Beware of roaches It was horrible, did not stay. After getting in the room, that they so called just finished cleaning. I inspected the cabinets above sink, opened sauce packets and roaches in them. We left immediately
Business response:
I'm sorry you didn't feel comfortable enough to stay with us. I'll be sure to speak with the staff about the way your room was left.
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.3 star rating with 1,030 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.