This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I got bite up the hold time I was there
Business response:
I'm so sorry to hear that you did not enjoy your stay with us. Thank you for letting us know.
Go elsewhere The front desk personnel was very friendly and helpful. The room was probably the worst I have stayed in. The carpet looked like it hadn't been vacuumed in several stays. I would not stay there again. Not worth $82.
Business response:
We're so sorry this stay disappointed you. Thank you for the feedback.
Unclean, unsavoury The checkin process was quick and convenient. However, that's where the good ended. The whole place smelled awful and the rooms, while somewhat clean, were terrible. The wall was literally falling apart. When I checked out this morning there was noone at the front desk and there was spilled chinese food all over the lobby floor. I'm very disappointed. Also, for an efficiency studio there was no coffee pot or other items for the inroom kitchen. Never again.
Business response:
We just hate disappointing guests. We are so sorry you were not pleased with your stay, Tabatha.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Would not stay here again. First there was only 1 luggage cart on the premises. The front area of the building was under construction and had no ramp to the front door. The walls were thin and the room noisy all night. No hair dryer, no toiletries, no facial tissues and the pillows were very thin. The two ladies at the front desk were very nice and friendly.
Business response:
Thank you for your review. I’m so sorry to hear that our hotel did not meet your needs. I appreciate that you mentioned the friendly staff. They work hard to provide great guest service and we appreciate that you noticed that. Best wishes in your future travels.
Terrible Hotel It was the worst hotel and atmosphere I have ever stayed in over my 43 years of life!
Business response:
Thank you for your review. We value your feedback and are so sorry to hear that you had such a negative experience at our hotel. WoodSpring Suites strives to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are so sorry this stay disappointed you.
STAY AWAY!!!! FILTHY PLACE WITH ROACHES!!! This place is a filthy mess. Pot smells permeate the floors. Roaches, roaches, roaches. I complained to the manager and he did nothing to remedy the situation. I told him we wanted to cancel our room and was told that he would not cancel it. I also told him that one of the beds had stains which appeared to be semen and black hairs were on the comforter. I travel for business all the time and this is the worst place I have ever stayed. Absolutely, no customer service. You get what yo... read more
Business response:
Thank you for taking time to review our hotel. We are sorry you did not enjoy your stay with us. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
The staff is very rude the bed is very uncomfortable I wish u could my money back
Business response:
Thank you for taking time to review our hotel. We’re sorry you got a bad impression of our hotel staff and did not find our beds comfortable. Our goal is to provide an all-around positive experience for every guest; we are sorry this was not the case for you. Your comments have been shared with our operations team. Best wishes in your future travels.
Scetchy and not comfortable. If your looking for a hotel that only has full size (uncomfortable) mattress only beds, super thin half size pillows and a staff that has better things to do then, answer the phone, help customers at the desk or delivery drivers then, this is your hotel. I will not return.
Business response:
Thank you for taking time to review our hotel. We are sorry to hear that our beds and pillows did not meet your expectations and were not comfortable for you. We strive to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are sorry this stay disappointed you. We wish you well in all your future travels.
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.5 star rating with 1,139 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.