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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Hotel Horror I checked into my room about 5 pm only to come back and find my room door wide open. Someone was in the room. No staff on site I called and complained twice no one showed up. Then the following day the hotel staff lied to hotels,com and told them I never called them. This was the worse hotel as far as business and professionalism goes. It was dirty as well the elevator is old. So they want me to pay for a room that someone else slept in..
Business response:
Thank you for your feedback and for sharing your less than pleasant experience with us. We apologize for the unusual experience you encountered with someone in your room. We have passed your comments to the operations team to look into your situation further. We wish you well in all your future travels.
Omg. They have roaches and the pics are not accurate...at all. Scary
Business response:
Thank you for taking the time to let us know how we can improve. We take all guest feedback very seriously and will address everything you've brought to our attention. We hope that you will reconsider staying with us again in the future.
It was my birthday and the room appearance don’t look like the pics. Hey didn’t clean the room during the two day stay. We had to take our own towels downstairs to get clean ones. They should have at least give us two days worth. The pillows were flat so we had to get extra pillows. The room was clean when we arrived but the halls were not.
Business response:
Thank you for reviewing our hotel. We are pleased to hear that our clean rooms met your needs but we are so sorry to hear that the amenities did not match your expectations. As a value-focused extended stay hotel, WoodSpring Suites offers amenities chosen by extended stay guests which allows us to provide the best value possible so that they customize their stay just the way they would like and pay for only the amenities they want to use, like daily cleaning or towel exchange. We're sorry this stay disappointed you. We would... read more
HORRIBLE DUMP!!! Woodspring Suites is a DUMP & SHOULD BE DEMOLISHED!! I wouldn't recommend them to a homeless person!! They should be condemned & shut down.
Business response:
We are so sorry to hear that you did not have a positive experience at our hotel during this stay. Best wishes in your future travels.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Do not waste your money The man with dreads was very rude. However another employee a young lady was very nice. The hotel is nasty!! Rooms dirty and smelled terrible.
Business response:
Thank you for your recent review. We are glad to hear that some of our staff impressed you but so sorry to hear that you were disappointed by the cleanliness of your room and that you encountered rudeness during your stay. We promise a clean room and great guest service to every guest and it sounds like we fell short here. Your comments have been shared with our operations team to ensure future stays are pleasant ones. We wish you only the best in your future travels.
Bring your bug spray First off, we didn’t have wash cloths for our room. Second, they don’t have any cots to provide so I was forced to cancel my reservation and order a 2 bed room. Third, they have limited supply of irons and ironing boards. And fourth, we stayed 2 nights, and in that time we killed 4 roaches, two of them within the first hour of staying. Ironically enough we heard staff complaining that someone “lied” about bugs in their room. Whoever said there were bugs, WEREN’T lying! They need to bug bomb that building... read more
Business response:
Thank you for your review and detailed comments. We value your feedback and are so sorry to hear that you had such a negative experience during your stay. We have contacted the hotel to address the issues you mentioned. WoodSpring Suites strives to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are so sorry this stay disappointed you. We do thank you for mentioning the attentive staff. They work hard to provide great guest service and we appreciate that you ... read more
lots of ROACHES Weak Managers there is no professionalism with communication between Management and the Guests and the ROACH problem ... still makes my skin crawl
DO NOT STAY AT THIS PLACE Bad service and bugs in the rooms
Business response:
We do apologize for any inconvenience that may have been caused during your stay. We do strive to make every guest experience an enjoyable one.
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.5 star rating with 1,139 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.