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Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for review. We are so sorry that you did not enjoy your time at our hotel. We would love to welcome you back for a much more pleasant experience.
Not at all what I thought it would be. Any when we got in extremely late/early in the morning due to car issues (of which we did call them) we were still charged for the night even though it was the next day. They’re also good at nickel and diming you for everything.
Business response:
Thank you for your review. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels
Not the best Place smelled like weed throughout the hallways and elevators. People were hanging outside of the hotel and was being let in by the people staying there. You have to pay a fee to get room device, plates, utensils, cookware, an iron, ironing board just to name a few which most hotels at least give you an ironing board and iron. Overall the stay was subpar at best.
Business response:
Thank you for your detailed review, Robert. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
Scary I didn’t stay... felt like unsafe environment.. homeless people, that I assume we’re staying there we’re hanging around lobby and outside! Crazy acting and unclean people... Didn’t feel safe leaving my car parked in lot... I’m a male and not usually uneasy, but I got the creeps about this place... would like a refund even though it was non-refundable!! Wouldn’t recommend to anyone.. Evan Long
Business response:
We are deeply disturbed to learn that this was your impression of our hotel. I am not at all aware of any activity like this going on and hope that these alleged activities were brought to the attention of the staff for immediate assistance, Evan. We are sorry that you did not have a pleasant stay with us, and we wish you the very best in your future travels.
This place needs to be closed down for good It was horrible roaches in sink floor was dirty only 2 towels went to lobby it was closed couldn’t get more towels. No hair dryer for wife no Ironing board and iron. They said it was upon request well I lobby was shut down how do you request. People walking in and out of door putting a stick to prop door open. Absolutely never stay here again. Me and my wife travel a lot worst experience ever. We tried to cancel our reservation go somewhere else lobby shut down.
Business response:
Thank you for the review of your stay, Timothy. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel due to the issues with the pest sightings and amenity offerings. Thank you for sharing your experience with us as we are constantly looking for ways to improve. We will make sure that we address these concerns with our pest cont... read more
Avoid. Unclean. Not sanitary. Do not stay here. Horrible stay. I left upon entering room. Roaches and hairs were occupying the room instead. Not sanitary conditions. Not clean. This place should be investigated by DHEC. I want my money back. I was forced to reserved in another hotel.
Business response:
Thank you for your review, Alejandro. We are disheartened to see that you did not enjoy your time with us due to issues with the possible pest sightings and cleanliness issues. We take these issues very seriously and will forward these concerns to our pest control contractor and housekeeping team for further assistance. We are so sorry for any inconvenience that this caused but hope that your future travels are wonderful ones.
Wouldn’t recommend for anyone to to consider staying at this particular hotel. While it may seem nice, cleanliness is poor and service is unreliable.
Business response:
Thank you for your comments. We are so shocked to hear that you did not enjoy your time with us due to issues with cleanliness and service. We work hard to achieve a high-level of service and we cannot apologize enough that this did not come through. Please allow us to revisit our standards and training in order to improve in this area for all our future guest. We wish you all the best in your future travels.
Horrid Woodspring Suites Roaches in Room, Used Toilet Roll, Dirty Room, Squeaky Bed. WoodSpring Suites is the last resort if you plan on going to Charleston!
Business response:
Thank you for sharing your feedback, Calvin. We are extremely disappointed to learn that you experienced issues with pest sightings and overall cleanliness. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Business response:
Thank you for taking time to review our hotel, Ana. We are sorry to see that our hotel did not meet your expectations. We would love to welcome you back if you need a simple, affordable stay. Best wishes in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 997 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.