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Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When you went to check in there were two locked doors before you get to go to rooms. Type of clientele staying at this location is not the normal for hotel/motel. This location is used for more like a lower class residence for weekly/monthly individuals. Our family would have stayed our one night but just after checking in there was a 2 to 3 inch cockroach crawling up the wall in one of our two rooms. This is not acceptable in my book.
Business response:
Oh no! We are so sorry to hear about this. Thank you for letting us know.
I liked the fact that they had a room available and was close to the airport
Business response:
Thank you for this feedback.
I understand I spent under $100 a night on this room, but the room was not clean at all. There were crumbs and hair on the floor in the room and in the bathroom. There is no carpet in the unit, and it was obvious the floor hadn't been mopped in a LONG time. It was pretty gross. This was room 207.
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
Rooms were Not clean. I had to walk on a towel because the floors were so grimy with dirt. The towel was black with dirt. the corners of the bathroom were caked with black dirt. Beds were lumpy and hard. We would have been better off sitting at the airport. I think a person could get a disease in this place.
Business response:
Thank you for this feedback. We are known for being super clean and we are embarrassed that we disappointed you with a less than sparkling clean room. We would love to welcome you back for a more typical fresh, clean stay with us.
Our room was full of roachs.We checked out out immidiately after detecting. They promised to refund the room fee. I´m waitung for the refund.
Business response:
Thank you for leaving us this feedback. We hope all has been resolved to your satisfaction.
Business response:
We are sorry you did not enjoy your stay with us and hope you'll give us an opportunity to impress you next time.
The room was awful
Business response:
Oh no! We are sorry to see that you did not get a good impression of our hotel during this stay.
Business response:
Thank you for taking time to rate our hotel. We are sorry to hear that our hotel did not meet your expectations. Best wishes in your future travels.
Knowing that I was arriving on a late flight into the city, I called the property days in advance to alert them. I was told the front desk would be closed after 8pm but to simply use the phone in the lobby to call the front desk attendant who would come out to check me in. After arriving at the 11pm, I walked in and did just that for 15 minutes but got no answer. At that time a couple walked in also wanting to check in. For another 30 minutes we continued dialing the line (#500) with no luck. In the meantime we both called o... read more
Business response:
I'm sorry to hear about this experience and how frustrating it was for you. This was never our intention and we hope your future lodging experiences are truly wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 997 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.