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Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The check in process took about 20 minutes- two couples traveling together and one of us had a reservation. Walked in and set a box of leftovers on the stove top and a roach immediately came scurrying out. The white shower curtain had mold around the bottom third of it. There was hair/trash in the corner of the bathroom floor. The bed was old and creaking. And we discovered that the sheets on one of the double beds had not been changed before we checked in because there were food stains on them. Do NOT book this hotel. It wa... read more
Business response:
Thank you for your review. We are so sorry to hear that you were dissatisfied by the cleanliness of your room. In addition to friendly service, we are known for our super clean rooms so we are terribly sorry for disappointing you with a less than sparkling clean room.
This place was disgusting. The order was a big turn off. I got the card to my room. Open the door & the bed wasn't made. Dirt was aĺl over the place. I requested a full refund & still didn't get it. I wouldn't recommend a dog to stay here. DO NOT GO HERE
Business response:
Oh no! Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for this unpleasantness. We hope you'll come back for a more typical fresh, clean stay with us.
It was not clean
Business response:
Thank you so much for letting us know. This is not at all what we are known for and I'm so sorry for your disappointing stay. We hope you'll come back for a more typical fresh, clean stay with us.
Sry unfortunate that we booked the hotel for 30 days but we had to evacuate because of the hurricane and when we wanted to check back in the rates had gone up! Price gouging during a natural disaster is against the law!!
Where do I start! When I got to the hotel their was no one at the front desk. After two calls using the lobby phone minutes before
Business response:
We are sorry you did not enjoy your stay with us.
Business response:
Thank you for rating our hotel. We are so sorry you were not pleased with your stay.
Business response:
We are sorry to see a low rating and hope you'll consider staying again for a better experience with us.
During my 2 night stay, I found cockroaches and I told the staff member at the front office. The staff member didn’t seem concerned at all and actually told me “oh honey that happens all the time.” The toilet in the bathroom was dirty upon arrival. I will say most staff was friendly.
Business response:
Thank you for this feedback. We take every suspected pest sighting very seriously and I'm sorry it did not come across to you how diligently we acted. We initiate swift action to be sure our property stays bug-free, including sanitizing rooms after each check-out to ensure bugs are not present. We appreciate hearing from you.
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 997 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.