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Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay here General Manager VERY unfriendly!!!! They make you pay for everything including linens. No one ever at front desk!!
Business response:
Hello, Beverly, I want to apologize for the issue that you experienced with our typically friendly and professional staff. I am also so sorry to hear that you were not aware of our ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like daily cleaning and linen changes). It sounds like this felt like an inconvenience to you instead of a customized positive experience and we're so sorry we disappointed you. We wish you all the best in your future travels.
Whole place smelled like smoke. Our room had bugs. Security guard was very nice.
Business response:
It is so disappointing to hear about the problems with pest sightings and unpleasant odors during your time with us. We know that these things can prevent your stay from being the pleasant and comfortable experience that we intend for you to have. We take any sightings of insects very seriously and will make sure this matter gets address promptly.
Don't waste money here Check in was a little slow. The desk clerk had to make a copy of my ID, I later found out they keep it and don't destroy it. The room smelled of food being cooked in adjacent rooms. The bed sheets looked like someone had already laid on them. The floor and walls were dirty. As my husband and I sat watching TV the roaches started coming out. All areas of the room had roaches. We left after only an hour of actually being in the room. No refund.
Business response:
Thank you so much for this detailed feedback regarding your experience staying at our hotel. After reading about all of the inconveniences with the unpleasant smells, lack of cleanliness and bugs being spotted - I want to deeply apologize that those things happened. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left you with. We take any sightings of pests seriously and will make sure that we address this issue immediately. We truly appreciate the time you t... read more
Business response:
Thank you for taking to rate your stay with us. We are disappointed to see that your experience wasn't a better one, Stephanie. We hope that you'll give us an opportunity to impress you the next time your travels bring you to the area.
Business response:
We are sorry you did not enjoy your stay with us. Thank you for taking time to rate our hotel.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Worst hotel experience. Took a hour to check in and once I checked in there was dirty linens and trash in my room
Business response:
I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression made before you even got checked in. Thank you for sharing these details about your first experience with us.
Business response:
Oh no – we’re so disappointed to see a 2-star rating. We hope you’ll stay with us again for a better experience. I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Disgusting! Worst hotel I’ve ever walked into. Absolutely disgusting!
Business response:
Thank you for your comments. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 997 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.