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Extended Stay America Select Suites - Charleston - North Charleston - I-526
- Hotels
- North Charleston, SC
About this business
Location details
4835 Rivers Ave, North Charleston, SC, 29406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were really friendly and did their best, but it is a sketchy scene. When we showed up, there was a drug bust going on, and several other incidents over the course of our stay led us to believe that there was a lot of weird stuff going on at the hotel. The rooms are kind of dingy and run-down. Again, the staff was so sweet, but I did not feel comfortable staying there with my kids.
Business response:
Thank you for taking the time to share your experience with us. We’re so sorry to hear that you weren’t able to feel relaxed due to some unusual activity by other guests. Our goal is to provide every guest with an all-around positive experience and we are sorry this was not the case for you during this stay. We have alerted the operations team so the issues you noted can be addressed. We hope you'll consider booking with us again for a better experience.
Given a smoking room instead of non smoking was full of ash on tables.walked out shortly after checking in at 11pm to another hotel.Called for refund hotel says they don't guarantee non smoking.really!
Business response:
Oh no --- We are so sorry to hear that you got a bad impression of our hotel after only a short time in your room. We strive to provide a great experience that guests enjoy and want to return to and we’re sorry that was not your experience.
Disrespetfull rude
Business response:
Thank you for your review. We are terribly sorry to hear that our hotel did not live up to your expectations especially from a service point of view during your visit. We pride ourselves in delivering excellent service and super clean rooms so we were unhappy to hear that this was not your experience. We wish you well in your future travels.
Customer service at the hotel was horrible and did not have regular hotel accommodations for resident to use (ex. Iron)
Business response:
I'm so sorry to hear that you were disappointed with our service and amenities.
Clean but soulless. Vinyl floors, no lamps, only horrible over-head lighting, No shampoo...
Business response:
Thank you for your feedback. We are passing it along to the hotel to give them a sense of your impressions of the hotel. You are right that we are a basic hotel - we like to keep things simple and affordable for guests. We hope we can meet your extended stay needs in the future.
Hotel from hell Stay far away from this hotel. Services are non-existent. The guys in the front desk are always angry. They wouldn't even acknowledge your presence. They don't clean the rooms. When I enquire, I was told the rooms are cleaned in every two weeks. Drug addicts are always hanging around. I will not even recommend this hotel for my worst enemy.
Business response:
Thank you for taking time to review our hotel. We are sorry you did not enjoy your stay with us. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Find somewhere else. Didn’t look/feel like the safest area...common areas smelled like stale smoke. Waited 15 minutes for someone to come to the front desk so we could check in. The room was dingy. Raggedy beds with crappy linens and flat pillows. The AC cut on and off every 10 minutes. We didn’t have a shower curtain! Called the front desk, and after ringing a million times, an off-site dispatcher answered. We had to go down to the front desk and wait for the person to give us a shower curtain, that we installed ourselves. ... read more
Business response:
We're sorry to hear about your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused extended stay hotel and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk. However, simply because our front desk may not be open during certain hours d... read more
Dirty The lady at the desk was nice that's the only plus about this hotel we went in got up to our room it was dirty the Bed Had hair on it. It had dirt on it and I was not staying there. Took a picture of the mess went downstairs show the lady and she did refund our money.
Business response:
Thank you for your recent review. We are so sorry to hear that you were disappointed by the cleanliness of your room. We promise a clean room to every guest and we fell short here. Your comments have been shared with our operations team to ensure your future stay is a pleasant one. We look forward to welcoming you back soon as we are eager to provide you with a clean, comfortable room you deserve.
Hotel is located in a drug infested neighborhood. The entire building smells like a cigarette factory with blood stain sheets. The manager had an attitude because I. Wanted to check out.
Business response:
Thank you for sharing your experience. What you've described is certainly not the pleasant, comfortable experience we aim for when serving guests. We are terribly sorry that this stay was disappointing to you.
Frequently asked questions about Extended Stay America Select Suites - Charleston - North Charleston - I-526
How is Extended Stay America Select Suites - Charleston - North Charleston - I-526 rated?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 has a 2.7 star rating with 998 reviews.
When is Extended Stay America Select Suites - Charleston - North Charleston - I-526 open?
Extended Stay America Select Suites - Charleston - North Charleston - I-526 is open now. It will close tomorrow at 12:00 a.m.