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Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross Place This is one of the most disgusting places I’ve ever stayed at. The room is filthy and smells like urine. There were no sheets, pillows or blankets for the pull out sofa. The kitchen counter top was never wiped from the previous guest and it was sticky and filthy. There was excessive dust in the room and the carpets had burn marks in them. The bathtub was excessively stained. The blanket in the bed had pieces of dirt on it. I paid $109 through Hotels.com and the cost at the counter would have only been $77. What a... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Microwa
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Never Stay Terrible experience. 1. No elevator, I'm 79 yrs. old, had to use stairs. 2. No Ice Machine, no cont. breakfast, no close by food. 3. No kitchen items: plates, cups, utensils, bowls, etc., 4. offered ice trays and hot plate for instant coffee. 5. No TV remote in room, desk could not find one. 6, Squeaking noise from ceiling.
Business response:
Harron, thank you for your review. We are sorry for the issues you encountered and regret the inconvenience caused. Please know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. ... read more
No room. No stay. Card charged. I did not stay at all. I got there and there were no rooms available. I booked the room 10mons before arriving at the property and the booking was confirmed, so I was sure I had a room and was highly disappointed when I found out I didnt. To add matters worse, they charged my card for a stay/services I did not receive. Completely unacceptable. I hold hotels.com completely responsible.
Business response:
Reginald, thank you for spending some time to share your concerns. We are truly sorry to know we were unable to accommodate you this time due to the reservation issue caused by the third-party website. We hope you will allow us to host you in the future. Sincerely, Hotel Management
I will never stay again saw a roach and all ppl hanging in hall way.
Business response:
Dionne, thank you for reviewing your stay with us. We regret we were not able to meet your expectations and apologize for the unpleasant experience you had with your room. Please know, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Money back It was smoke in the room shower curtain broke and dirty floor I have pics I want my money back
Business response:
Daniel, thank you for taking the time to post a review. We are sorry for the concerns that kept your stay from being perfect and apologize for the cleanliness issues you encountered. We are glad you were pleased with our housekeeping team and make sure we are more diligent going forward. We hope to have the chance to welcome you back and provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 878 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.