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Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I made a booking. Showed up at the property after driving all the way from Florida. Then they tell me their online site crashed so all of the bookings made online were no good?! They were completely full and had no more room?! I had to drive around looking for a new place to stay late on New Year’s Eve?! Absolutely ridiculous. Worst booking experience ever.
Business response:
Dear Joseph, We sincerely apologize for the inconvenience you faced upon arrival, and we understand the frustration caused by our online booking system failure. We aim to provide a better experience than this. Your situation on New Year's Eve was regrettable, and we sincerely apologize for the inconvenience and stress caused. We are actively investigating the issue to prevent a recurrence. Your feedback is crucial, and we appreciate your understanding. If your plans bring you back to the area, we would be honored to have the... read more
due to an overbooked hotel, i had to stay here. it was okay. staff were polite and professional. no amenities and bed size was wrong, phone and tv did not work.
Business response:
Dear Teri, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Please return for a better experience when you travel back to o... read more
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 878 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.