This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Omarian, we are happy you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
Beautiful room soft bed and I loved the restroom design. Everything was warm cozy and inviting. I will definitely return. I am a front line worker and I will be sure to return
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a great stay with us and loved your well-appointed suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Charles, thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Horrible stay at extended stay America The hotel room smelled horrible of mildew and stale cigarette smoke. In fact the entire facility reeked of cigarette smoke. There was no elevator the room didn’t look to clean. The stove top burners were rusted and the oven was coated and burnt inside. There was black mold around the showers/tub cigarette burn marks on the bathroom sink. The pull out sofa bed was stained up and had burn marks on the arms. Over all horrible place to stay, definitely needs some renovations and better staf... read more
Business response:
Hollis, thank you for your review. We apologize for the smoke smell you experienced while you were here. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We are also sorry for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we are working with them to reiterate the importance of our daily checklists to make ... read more
Its really clean& spacious truly enjoyed even added a extra day
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one and that you were impressed with our accommodations. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Fernando, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
James, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Very unkept and unprofessional I actually book the room for myself and an out of town friend. Upon our arrival, (which is around 12:30 am) we step out of the car only to hear a girl on the phone prompting another girl to come up there and get A** kicked. There was a phone on there was a phone out side to call for the front desk and no one came to attend to us for about 4 min. Girl was really nice. I made the reservation on hotels.com for the extended stay hotel around 6 it 7pm. Got it because it was only for 1 night and mode... read more
Business response:
Chioki, first and foremost, thank you for your continued support for our brand. However, on behalf of our entire team, we would like to offer our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly and have addressed this issue with the head of our Housekeeping Department to see where steps were missed so that this does not happen again. We apologize for your disappointing stay and hope you will consider giving us another opportunity to serve you better in the future. S... read more
Business response:
Tamekia, we appreciate you taking the time to share your kind rating with fellow travelers. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 878 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.