Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park

Business response:

Shalonda, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Gene, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Toya, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management 

Business response:

Liasia, thank you for being our guest at Extended Stay America. We are glad you had an overall nice stay, and you were pleased with our accommodations. Your feedback has been shared with the housekeeping team so that they can be more diligent about their work. We hope you consider us again the next time your travels bring you to our area. Sincerely, Hotel Management 

Business response:

Danyell, thank you for being our guest. We are very sorry for the issue you had with the fire alarm as well as the inconvenience you encountered at the time of check-in. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked our Front Desk and Housekeeping associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for selecting us and for being our guest. We apologize that our front desk staff member was not available when you arrived. We will surely look into what transpired, so this lapse in service is not repeated. Your feedback is appreciated, and we hope to have an opportunity to host you on your next visit. Sincerely, Hotel Management