Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park

Business response:

Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for being a loyal guest of Extended Stay America. We love knowing how much you enjoy staying with us. It is always a pleasure to welcome you back, and we hope to see you again very soon. Sincerely, Hotel Management 

Business response:

Mary, thank you for being our guest. We are sorry for the odor you encountered in the lobby and regret the inconvenience caused. Your feedback has been shared with the housekeeping team to be more diligent in their efforts so that our future guests’ do not encounter a similar issue. We hope the rest of your stay was pleasant. Thanks again, and we look forward to your next visit for a better experience. Sincerely, Hotel Management 

Business response:

Charisse, thank you for being our guest at Extended Stay America. Although from the rating it seems you enjoyed your time with us, we regret the air conditioning in your room was not functioning. We wish we would have known about this problem as we would have done our best to ensure you are comfortable. Thank you again for the feedback, and we hope to see you soon for a perfect stay. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy to read you enjoyed your stay at our hotel. We are also glad you liked your comfortable suite and the fully equipped kitchen, along with the service of our team. Every team member is committed to ensuring our guests have an excellent stay. Thank you again for recognizing their efforts, and we'll be sure to share your comments with them. We hope to see you again soon! Sincerely, Hotel Management 

Business response:

Kristina, thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We also appreciate your kind compliments about our staff member Ebbie and will be sure to share your comments with her as she will be so pleased. Thank you again for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management 

Business response:

Thank you for your kind words of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management