This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not like being half underground on the first floor. Very dark and dreary. The check in person did not know anything about how to connect to the internet on my computer.
Business response:
Patrick, thank you for staying with us. We regret the disappointing stay you had and that we did not meet your expectations. We are also sorry for the unpleasant service you received from our front desk staff and the inconvenience this caused. Your feedback will be used to improve our services, and we appreciate your patience. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Property was nice
Business response:
Dina, thank you for taking the time to share your feedback. We are glad you liked our well-maintained property. Our amazing team of housekeepers is second to none. However, we regret any inconvenience you had while here. We hope you will choose to stay with us again so we can earn a higher rating. Sincerely, Hotel Management
The room had a terrible odor and you could hear everyone above and next door
Business response:
Elisa, thank you for sharing your feedback. We apologize for the cleanliness and noise issue you experienced in your room. We regret the inconvenience it caused. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Not a good stay…. Front desk was friendly but it took long to check us in, room smelled like people was smoking there, carpet had cigarrette burns, sink in the bathroom smelled like sewage… bed not comfortable at all, I am not sure where the vending machine was because there is no signs….
Business response:
Thank you for posting a review of your stay. We are sorry for the delay you experienced during check-in and apologize for the unpleasant experience you had with your guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for your constructive comments as we strive daily to improve our guest services. Please come back and see us again. Sincerely, Hotel Management
Shower broken, no ice or icemaker, the bed looked like a large cot that came from homeless shelter
Business response:
Robin, thank you for evaluating your recent stay with us. We regret not meeting your expectations and are sorry for the inconvenience maintenance issues caused. We apologize for this and, rest assured; we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management
Uh, there were roaches. It did not look clean at all. Very dirty, would never return.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The young lady working the front desk was amazing her energy and customer service was excellent. On the other hand the owners need to take ownership for this establishment the carpets need to be replaced they are beyond the need of deep cleaning the floors need to be power washed the walls need fresh paint AND MOST OF ALL YOU THERE NEEDS TO BE A PEST CONTROLLER BROUGHT IN TO HANDLE THE ROACHES THIS IS BEYOND SAD. THIS PLACE HAS A LOT OF POTENTIAL BUT NEEDS TO BE OFF THE MARKET UNTIL UPDATES ARE MADE. A lot of wear and tear a... read more
Business response:
Maria, thank you for your review. Although you liked our courteous front desk staff, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
What a mis-Match and rip off place ! It is ok that hotels in “needy” conditions exists- fine with me. But don’t present them to your clients of hotels.com ! 1) unbelievable run down condition for the price ! 2) no cooking or table equipment in the room although described in the booking ! I left the hotel - did not use it. I demand my money BACK !
Business response:
Markus, thank you for the candid review. We regret not meeting your expectations with our accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management
I went to check in based on my reservation after driving 15 hours and your receptionist told me that I could not check in because the system was down and I would have to find a room somewhere else. Additionally, I was charged $121 for the room I didn’t get and I had to call to request a refund. This was absolutely the worst and most unacceptable experience I’ve ever had with lodging.
Business response:
Thank you for reviewing your visit. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We understand the frustration and truly hope you will offer us another opportunity to serve you. Since... read more
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 878 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.