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Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk and housekeeping staff were very nice and efficient. I will be returning
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We are also glad you liked our Front Desk and Housekeeping associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we look forward to your next visit. Sincerely, Hotel Management
I had to wait 15 mins for the receptionist to show up
Business response:
Thank you for selecting us and for being our guest. We apologize that our front desk staff member was not available when you arrived. We will surely look into what transpired, so this lapse in service is not repeated. Your feedback is appreciated, and we hope to have an opportunity to host you on your next visit. Sincerely, Hotel Management
Easy to find, decent parking
Business response:
Thank you for choosing Extended Stay America. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you once more for being our guest, and we look forward to your next stay. Sincerely, Hotel Management
The staff was pleasant and helpful but I felt the facilities were a bit sketchy. There were no utensils or pots and pans in the cupboards but you could have them sent to your room which I thought was odd, IBasically, I just did not get a good vibe and felt a little unsafe as a woman traveling alone.
Business response:
Thank you for sharing your feedback with us. We are sorry your room did not have the kitchenware you needed Kitchenware for your suite is available and complimentary at the front desk at any time, and our team gladly delivers these items to your suite. We have shared your comments with our team to ensure clear communications going forward. Please know our security team is reliable and well trained to ensure the safety and security of our guests and our employees. We are glad you appreciated our staff for their friendly servi... read more
Staff was nice but hotel itself wasn’t the best. Smoke smell in the hallway was extremely strong & unpleasant and once the front door locked at night, it was extremely hard to open it.
Business response:
Thank you for being our guest. Although you liked our staff, we are sorry for the inconvenience you experienced due to the smell of smoke at our hotel. Your concerns will be shared with our housekeeping team to ensure a better experience going forward. Also, your concerns regarding the door will be shared with the maintenance team to fix it immediately. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 4.5 star rating with 461 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.