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Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It had roaches and I had to buy my own pots pans and silverware. They also required a $150 deposit which wasn’t stated in the ad on Expedia
Business response:
Dear Raheem, Thank you for staying with us and sharing your review. Please accept our apologies for the issues you experienced during your stay at our hotel. We strive to provide clean and well-equipped suites for our guests, and we apologize for the presence of pests and the lack of kitchen amenities in your room. We also apologize for the deposit policy, which came as a surprise. Please be assured that we have taken note of all the concerns you raised to address them promptly, and we hope you will stay with us again for a ... read more
It’s was disgusting smelled bad DIRTY,S MOKED in … kid’s playing outside all night … bugs.. floor was sticky … no dishes came with it …ir was just terrifying…it was the most terrible experience ever
Business response:
Dear Makayla, We would like to apologize on behalf of our entire team for the inconvenience caused to you during your stay at our hotel. We take all feedback seriously, especially when it concerns the cleanliness of our hotel, as it is our top priority. We are also disappointed to learn that the actions of other guests affected your time with us. We will address these issues with our team to ensure it does not happen again. We are grateful for your patience, and we hope you will consider staying with us the next time your tr... read more
I could bit checkin as they do not allow checkin after 10
Business response:
Dear Kiriti, Thank you for sharing your experience. We understand that you were unable to check in, and we apologize for any confusion or frustration this may have caused. Our check-in policy is in place to ensure the safety and security of all our guests, and we apologize if this was not communicated effectively. We value your patronage and hope to have the opportunity to make it up to you on your next visit.Sincerely,Hotel Management
Infested with cockroaches, bigtime. 4 in the bathroom, two in the bedroom, including a live one in my bed.
Business response:
Dear Ryan, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously, and we do our best to prevent the insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. Our p... read more
I Waited 20 minutes in the lobby before I was greeting by someone to check in. I was then informed that I need to put up a $150 security deposit. The halls smell like Mexican food. The doors are literally falling off the hinges. The bath tub has no drain stop. Don’t come here
Business response:
Dear Kevin, We apologize that our front desk team fell short of providing you with the excellent service we strive for daily, and we regret that we couldn't give you a better impression from the moment you checked in. We are also sorry that you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. Moreover, we apologize for your allotted suite not being up to your expectations. We strive to provide clean and comfortable suites for all our guests, and we certainly understand how frustr... read more
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 878 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.