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Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were loud noises in and around the hotel room all night.
Business response:
Thank you for staying at our hotel. We were delighted to read that, overall, you had a pleasant stay with us. However, we would like to apologize for the noise. We work hard to provide a comfortable and enjoyable stay for our guests, and your comments help us pinpoint areas that need improvement. Thank you again, and we hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
I should get my money back some of it the heater does not work in my room. I’m to tell the front desk this morning.
Business response:
Thank you for your feedback. We are sorry for the inconvenience you have with your room. We want you to have a pleasant stay, so please let us know at the front desk if there is anything we can do to make your stay better. Sincerely, Hotel Management
Gross It almost 10 minutes before the front desk clerk return to from wherever. She gave me my assigned room. Went to my room and there was hair in the bed. Went to a second room.....hair in the bed. She accompanied me to the thrid, fourth, and fifth until I finally gave up and asked for a clean set of sheets which another 10 minutes as she pieced the bedding together to make a set. I will never stay at that hotel again!
Business response:
Thank you for the review of your stay. We apologize for the service issue you experienced from our associates. Your concerns will be shared with the appropriate individuals in our organization so that this does not repeat. Our promise to our guests includes a commitment to providing a clean, fresh environment, so we regret the inconvenience you had while here. We have shared your concerns with our housekeeping team to ensure a better experience going forward. We value your feedback and hope you will reconsider a future stay ... read more
I was very pleased with my stay the property was very clean inside and outside the rooms were very clean there was no debris or trash in the hotel or around the hotel and the lobby was very presentable and the staff as well was very clean neat and organized
Business response:
Thank you for your recent stay at Extended Stay America. We are delighted you enjoyed your stay at our well-maintained property. We are also glad you loved your spotless room and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you also for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
value and spacious layout. Kitchen facility too!. Repeat guest at this site is my vote.
Business response:
Thank you for returning to Extended Stay America and sharing your experience with others. We are glad that you enjoyed your stay and appreciated our spaciousness of the rooms along with the well-equipped kitchen. It is always a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
When I got to property,they didn't have any rooms available and I have reserve and paid before getting here.
Business response:
Tanesha, thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur Sincerely, Hotel Management
No one at check in when I arrived at 10 PM. I had to use a house phone to call someone to check me in. Then after swiping my credit card they said they had no room available. Night manager kept going on about how I had made the reservation through an "outside system" like this was my fault and then bragging on how he was going to upgrade me to a better room. The room was a dump.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 878 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.