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Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The structure of the property is awkwardly built. The hall ways have a bad odor. The front desk people are super night and have great attitudes. I think the building should be torn down and remodeled.
Business response:
Thank you for sharing your review online. Although you liked the service provided by our courteous associates, we regret knowing your experience was hampered due to the odor issue in the hallways. We are very sorry for the inconvenience caused, and your feedback will be discussed with our housekeeping team for review and action. We are also sorry you were unhappy with our facility. Your suggestion regarding the update has been noted, and it will be used when we plan for renovations. It is never our intention to disappoint yo... read more
The staff was very kind and friendly.Everytime I book a room here the staff is always great.Room cleaness needs to be improved alittle
Business response:
We are thrilled you had another excellent stay at Extended Stay America. We are always happy to see a familiar face return, and your praise for our outstanding service makes our day great. It is always a pleasure to serve you, and we look forward to your next visit with us. Sincerely, Hotel Management
Close to everything. Close to airport...............::
Business response:
Thank you for your review. We are delighted to know you enjoyed a relaxing stay, and that our proximity to the airport was convenient for you. We appreciate your business and look forward to hosting you again in the future. Sincerely, Hotel Management
I will never go to another Extended Stay hotel again... The service there was very poor. The room was not cleaned while I was gone and I was told the housekeeper only clean the rooms once a week. That is totally unacceptable and unsanitary. I’ve never had a problem with any hotel in the past. I will Not recommend this place to anybody.
Business response:
Thank you for being our guest and for taking the time to give us your feedback. We do apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay i... read more
Everything was great my girlfriend and I really enjoyed our stay
Business response:
Thank you for staying at Extended Stay America and leaving a review of your experience here. It is a pleasure to know you liked everything we have to offer and that our offerings made your stay a comfortable one. Your rating is appreciated, and we look forward to serving you and your girlfriend again soon. Sincerely, Hotel Management
There was nothing I liked about this property at all it was absolutely terrible just disgusting
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies for not providing you a comfortable stay, as we never mean to disappoint our guests in any way, and we definitely weren’t to the mark in this attempt. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Not to far from the stadium. I love the rooms and location. The only thing I didn't like was no elevator.
Business response:
Tanesha, thank you for the glowing review of Extended Stay America. We believe that our prime location and well-kept suite make us an amazing choice. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 878 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.