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Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No Elevator The cost for the room was great, I didn't like the bed to firm, hard to get to sleep in for me. Room was on the third floor, no elevator needed to take several items out the car.
Business response:
Lawrence, thank you for choosing Extended Stay America. It is our goal to deliver great value at a fair price, and we like hearing that we have accomplished just that. However, we regret the inconvenience you had due to the lack of an elevator in our building. We are also disappointed you were not happy with the bed, which impacted you getting a restful night's sleep. We value our guests and their recommendations, and we will share your comments with our leadership team. Thank you again for being our guest, and we would love... read more
Floor of the first room was sticky. once I was able to get a coffee maker it blew out two plugs and the refrigerator. Then they moved me to another room. it had carpet but the carpet was still sticky. i woke up the next day and realized I had no coffee cups or cream and sugar. The good news is I didn't get bedbugs. Also, the girl working at the front desk was very nice and did all she could. Emma or Edde was her name. Good customer service. But she can't fix dirty or broken facilities.
Business response:
Thank you for your review. We sincerely apologize that both of your rooms were not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with our housekeeping and maintenance team to make sure corrective actions are taken. Kindly note, kitchenware for your suite is kept and available at the front desk upon request. On a positive note, we appreciate you liked the service provided by Emma or Edde. We value your comments and hope you will consider a return visit so we can mak... read more
This hotel is average. Its location is easy from the airport. The room could be cleaner but it was quiet and the bed was comfortable. The hallway getting to the rooms is unnerving. Check in staff was friendly.
Business response:
Thank you for being our guest. Although you liked our proximity to the airport and were impressed with our courteous associates, we are sorry if you had any inconvenience. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
There is nothibg to like. This is like a flop house. The smell of smoke is over powering. My clothes in my suitcase snell like smoke. Never been in a place like this.
Business response:
Thank you for being our guest. We are sorry for the issue you had. Please know we are a non-smoking hotel, but on a rare occasion some guests do not comply, and we truly apologize for this. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Not for me Unfortunately, given someone else’s room at check in. The TV did not work. The air was warm at best. Bed uncomfortable, trash everywhere outside the location and within the halls. Stayed in better for 70 dollars.
Business response:
Jordan, thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
El personal muy amable, el lobby muy limpio, la limpieza del cuarto estaba bien pero la limpieza de los pasillos pésimo la alfombra estaba muy manchada y para mi es la segunda imprecisión del lugar el cual debe estar muy limpio y aunque los cuartos marcaban para no fumadores todo el pasillo tenía un olor muy fuerte a cigarrillo. El lugar está muy bien localizado pero le hace falta un área de juegos para niños o una piscina.
Business response:
Caleb, thank you for staying at our hotel. We are pleased to know you liked our associates and that you had a pleasant time with us. However, we are sorry for the cleanliness and smoke odor you encountered. Your feedback has been shared with the housekeeping team to be more attentive in their work so that we can improve our future guests’ stay. We appreciate your business and hope to have an opportunity of welcoming you back for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 878 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.