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Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was very out dated. Room smelled musty and the room next to me had dogs that barked a lot. Couldn't wait to get out of there.
Business response:
Dear Valued GuestWe have reviewed your feedback and offer our deepest apologies that we failed to meet your needs. It is our goal to give our guest a great experience and we are very sorry that we failed you.
I did not like being half underground on the first floor. Very dark and dreary. The check in person did not know anything about how to connect to the internet on my computer.
Business response:
Patrick, thank you for staying with us. We regret the disappointing stay you had and that we did not meet your expectations. We are also sorry for the unpleasant service you received from our front desk staff and the inconvenience this caused. Your feedback will be used to improve our services, and we appreciate your patience. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Property was nice
Business response:
Dina, thank you for taking the time to share your feedback. We are glad you liked our well-maintained property. Our amazing team of housekeepers is second to none. However, we regret any inconvenience you had while here. We hope you will choose to stay with us again so we can earn a higher rating. Sincerely, Hotel Management
The room had a terrible odor and you could hear everyone above and next door
Business response:
Elisa, thank you for sharing your feedback. We apologize for the cleanliness and noise issue you experienced in your room. We regret the inconvenience it caused. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Not a good stay…. Front desk was friendly but it took long to check us in, room smelled like people was smoking there, carpet had cigarrette burns, sink in the bathroom smelled like sewage… bed not comfortable at all, I am not sure where the vending machine was because there is no signs….
Business response:
Thank you for posting a review of your stay. We are sorry for the delay you experienced during check-in and apologize for the unpleasant experience you had with your guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. Thank you for your constructive comments as we strive daily to improve our guest services. Please come back and see us again. Sincerely, Hotel Management
Shower broken, no ice or icemaker, the bed looked like a large cot that came from homeless shelter
Business response:
Robin, thank you for evaluating your recent stay with us. We regret not meeting your expectations and are sorry for the inconvenience maintenance issues caused. We apologize for this and, rest assured; we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. Sincerely, Hotel Management
Uh, there were roaches. It did not look clean at all. Very dirty, would never return.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 867 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.