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Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not recommend this hotel and suggest it be deleted from your hotel lists. I did not feel secure in this hotel and departed the next day. The room options were limited even though I booked the reservation at least one week out and the second room offered was inhabitable. There was a large red stain on the carpet which did not look like kool-aid/fruit punch. The room I received was very basic for a suite-style accommodation. There weren't any hangers in the room. If I needed basic cutlery or any kitchen utensil, I had ... read more
Business response:
We are sorry for the unpleasant experience you had at our hotel and regret the inconvenience caused due to our accommodations. Your feedback regarding the cleanliness issue has been shared with the housekeeping team to be more diligent in their efforts so that we can improve our future guests’ stay. We also apologize you were unhappy with our kitchenware policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provi... read more
it was our expectation that the extended stay was a place with the kitchen and cooking equipped with pan, plate , bowl, ..... but to our surprise that was nothing at all in the kitchen. not even a cup or glass to get water. When we asked for them we were told that we should have asked for them at the check-in time. No coffee make, no cup, .... when we asked for coffee make and coffee bags, the response was sorry we don't have any more, all are taken already. We bough a frozen pizza and heat it up in the oven but when asked f... read more
Business response:
Thank you for being loyal to our brand. We are extremely sorry for all the issues you encountered and regret the lack of amenities you faced. Please be assured, your feedback has been shared with the appropriate team to restock the items so that our future guests’ do not experience a similar problem. Also, your comments have been shared with the maintenance as well as the housekeeping team to be more diligent in their efforts. Please consider giving us a chance in the future so we can provide you with the stay you should alw... read more
Nice people , great location, great kitchens , just a wonderful place
Business response:
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Extended stay is ALWAYS GREAT TO ME! Very comfy place to stay
Business response:
Thank you for being a loyal guest of Extended Stay America. We love knowing how much you enjoy staying with us. It is always a pleasure to welcome you back, and we hope to see you again very soon. Sincerely, Hotel Management
Smells in hallways
Business response:
Mary, thank you for being our guest. We are sorry for the odor you encountered in the lobby and regret the inconvenience caused. Your feedback has been shared with the housekeeping team to be more diligent in their efforts so that our future guests’ do not encounter a similar issue. We hope the rest of your stay was pleasant. Thanks again, and we look forward to your next visit for a better experience. Sincerely, Hotel Management
Needs Renovation Hotel needs renovation..no elevator...dishes were delivered to me incomplete and dirty with hair in the colander...the front desk staff were very friendly but this hotel needs alot of help ..I do not plan to return
Business response:
Herman, thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. We have also informed our housekeeping and the front desk team to be more diligent going ahead. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
MsCharisse It was a great stay BUT the air conditioning did not work and it was 98 outside
Business response:
Charisse, thank you for being our guest at Extended Stay America. Although from the rating it seems you enjoyed your time with us, we regret the air conditioning in your room was not functioning. We wish we would have known about this problem as we would have done our best to ensure you are comfortable. Thank you again for the feedback, and we hope to see you soon for a perfect stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 878 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.