Extended Stay America Select Suites - Chattanooga - Airport

Business response:

Thank you for reviewing Extended Stay America. We are glad overall you had a comfortable stay and that you liked our ideal location. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay and your feedback. We have read your comments and are sorry to hear we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with well-maintained accommodations, and we apologize we fell short in this case. We have addressed your concerns with our Housekeeping Manager to see where we went wrong so the necessary improvements to our processes can be made immediately. We do hope you give us another chance when you return to our area as we would... read more

Business response:

Angelia, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Jose, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear T, thank you for your rating. We want every guest to have a pleasant experience, so we are sorry if we fell short in some aspects. We hope to have another chance to deliver excellent hospitality for which we are known. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review online. We are glad to know you had an overall satisfactory stay and that you were impressed with our location being close to the airport. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Victoria, thank you for your review. We apologize for the issues you encountered in your room. We have shared your concerns with the maintenance team so that they can take the necessary actions. We are also sorry for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with her so that such instances are not repeated. We understand the frustration and sincerely hope you will provide us another opportunity... read more