Extended Stay America Select Suites - Chicago - Darien

Business response:

Ashaunti, thank you for being our guest. We apologize for the issues you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. Kindly note, our housekeeping services are provided to guests staying eight or more nights, however, these services are always available upon request for a minimal fee. We will ensure our front desk staff clearly communicates our services to all guests going forward. We are grateful for your patience and hope you will revisit us... read more

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Sarah, thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We will also share your valuable comments regarding the mattresses with the appropriate team so that they can take the necessary steps to make our future guests experience a better one. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for the comments. We were sorry to read you were inconvenienced by maintenance issues in your bathroom. We have alerted our engineering team, and we are fixing the problem. Again, we are terribly sorry about this, and we hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

We are sorry our hotel was overbooked and regret the inconvenience caused due to the poor service provided by our front desk team. We never meant to cause any discomfort to you, but what you experienced is not acceptable, and we will surely be working on the feedback provided to enhance our service levels. Please consider giving us another chance to show you the outstanding service that we typically offer. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the service issue you encountered. Your feedback will be shared with the appropriate team members to improve our service going forward. Also, we are sorry for the inconvenience you experienced due to the shortage of our grab-and-go breakfast. We are reviewing this situation with our staff to ensure these items are always well-stocked. Please revisit us so we can make it up to you. Sincerely, Hotel Management 

Business response:

Cindy, thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. ... read more