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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very loud, garbage all over the parking lot, our heat wouldn't shut off,the continuous fan button was broke, we asked for a fan but no one came. We had to go ask for hand towels and wash cloths since our room had none.
Business response:
Christine, thank you for your review of your stay at our hotel. On behalf of the entire team, please accept our sincere apologies for providing you with anything less than a satisfactory experience. Please be assured that we are taking immediate steps to avoid such problems in the future. It is our goal to provide an excellent customer experience so we hope that you will give us a chance to redeem ourselves the next time you visit Chicago. Sincerely, Hotel Management
Horrible Horrible
Business response:
Tiffany, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Terrible had to change rooms twice one had leaking toilet whole room flooded second had broken tv. Left within 2 hours of getting here
Business response:
We are truly sorry for the issues you experienced in both of your rooms and regret the inconvenience it caused. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully we will have the opportunity to make it up to you on a future visit. Thank you for the feedback. Sincerely, Hotel Management
This time not happy with this stay.
Business response:
Deepak, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your review. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Room had not been cleaned. Phone plugged in no service. Not 1 towell in rm. Had to til they washed them. Maybe start a go fundme page. Never been to a hotel where they don't have towells. Not to mention the homeless that LIVE there, with bigs dogs that the guy ask that I move out of the way so he could take them out the door and not bite me. Wow really who would let vicious dogs around the customers! If this isnt a hotel anymore, but really a shelter you might want to change the name.
Business response:
Angie, thank you for your feedback. We are sorry for the difficulties you had during your stay and for the inconvenience it caused. This is not a usual occurrence at our hotel, and we are reviewing this with the concerned teams to improve our future guests’ experiences. Also, we wish we had the opportunity to resolve the issues while you were here as we would have done our best to make you comfortable. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management
Business response:
Eduardo, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not again!! The worst place I have stayed in a long time. Checked in at midnight after a long flight - bathroom had not been cleaned from day before, dirty towels on the floor and hanging up. There is no breakfast - a basket of year old granola bars and not even juice. Front desk girl had a "friend" staying on my floor and made frequent trips up! Great service I guess!
Business response:
Shawn, it was disappointing to read your comments concerning your stay at our hotel. You deserved a clean and comfortable room, and we did not live up to your expectations; moreover, we apologize for the unsatisfactory service you received from our front desk team. We are taking measures to ensure the complete satisfaction of our valued guests going forward. Thanks for your feedback, and we hope you will give us another chance to make your next stay worthwhile. Sincerely, Hotel Management
Dirty, smelly and not even worth the low price tag.
Business response:
Please accept our apologies for the unpleasant experience you had at our hotel. Your suite should have been in the spotless condition and what you experienced does not meet our standards either. We take the cleanliness of our hotel very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Overbooked They overbooked and left us helpless.
Business response:
Thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will give our hotel another chance so that we can we provide you with a stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,521 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.