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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you have more money, go somewhere else.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Horrible customer service My car had run out of gas so I was trying to come up with some extra money since we’re from out of town. I had not realized I had owed 6$ for a phone call I had made to get a ride from a friend to get gas. I had asked the girl if I could Come back I just had To Go To the bank first and she told Me no and stated that I was no longer welcome at that hotel. My wife was upset by this comment and I appalled.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Close to where we needed to be, but not very nice. A lot of pot smoke smell in the halls. Kids playing ball in the parking lot.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
You get what you pay for This is easily one of the worst hotels I've ever stayed in. The price is cheap, and that's exactly what you're getting. It was dirty, old and cheap. You get what you pay for.
Business response:
Alex, we apologize that our facility fell short of your standards. We are sharing your comments with our team as we work to update and refresh our hotel. We hope you will give us another chance should your future travels bring you back to our area. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Big mistake! The fully equipped kitchen had absolutely nothing in it. Two plastic glasses in the bathroom was it. The place does not have an ice maker. Instead they leave an empty ice cube tray in the freezer. We laid awake listening to some couple fighting and finally left at 2:30 am.
Business response:
Thanks for reviewing your stay with us. We are pleased you liked your room and our convenient location, but we apologize that you were disturbed by the noise from other guests. Your comments remind us there is always a need for improvement and your feedback will be reviewed by our engineering team. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will come back and see us the next time you are in ... read more
Sad but ok Book the room during the day. I got there and was told it was sole out. Had to fine somewhere else to stay for that night. Should have been notify soon or at the time of booking.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Never coming back again When I checked in, we had some things missing from the room. Minor things like a couple towels, and the bed spread was missing. The rest of the evening was fine. The morning of check out the fire alarm went off and we all had to evacuate. No one ever instructed us that it was even okay to come inside, nor did they explain why. We went back in to take a nap before checking out when the alarm went off yet again. We decided just to check out right there. Upon arriving home I discovered I had been charged... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.