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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient Location and That's About It I chose the hotel primarily because of the location. I didn't really have high expectations based on the price point, but I wish I had chosen another hotel. Any hotel can be older or outdated but still be quite nice; that wasn't the case here. Upon walking into the lobby, I was immediately hit by the smell of smoke (and yeah, it wasn't from cigarettes) and it was even worse upon entering my room. It was 20 degrees outside yet I kept the window open to try and air out some of the smell... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Horrible Horrible
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
not good That hotel was terrible service was not good not enough towels that heater was not working and it was a 30° outside in the room felt like literally 25° I am not happy with the service. Would love some kind of refound I woke up with lots of red spots of my legs I have pictures of it and I may have to go to the doctor because I guess I’m allergic to some of Your detergent for blankets /sheets z
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Disappointed The facility from the lobby down to the room was very disappointing. No ice machine or plastic cups we were told its ice trays in the freezer and given 2 plastic cups. Ice trays in freezer were turned down so we had no ice. We couldn't be sure if the cups were clean so we did not use them. Visible damage to walls which were actually separating. The hood over the stove was short of falling off. The refrigerator and stove were dirty. Beer cans were all along the stair way. I have stayed at Hotel’s for this brand ... read more
Business response:
Thank you for staying at our hotel and letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered and the inconvenience they caused. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we sincerely hope you will consider giving us another chance on your next trip to the area. Sincerely, Hotel Management
Animals I didn't know that pets were allowed, I wish pet lovers and their pets were in a separate area of the hotel.
Business response:
Cindy, we would like to offer our apologies for not living up to your expectations. Our goal is to provide every guest with an exceptional stay, and we hope you will give us another chance to provide you with a great hospitality in future. Sincerely, Hotel Management
Terrible hotel avoid This was the most poorly managed hotel I've ever been. No way should the be under the brand name they are under.
Business response:
Dion, thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Emergency quarters only An extended stay hotel it is NOT. Has kitchenette but nothing in it, no dishes, silverware, pots, nothing. The queen size bed was a full at best. The AC was spotty. The front desk is rude and unaccommodating when they were present. No amenities not even an ice machine.
Business response:
We are extremely sorry you encountered so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Be assured your concerns have been shared with the responsible teams to take necessary steps immediately. Kindly be familiar, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Please consider giving us another chance so we can... read more
Stay away This hotel was the dirtiest hotel I've ever been in, smelled like marijuana and found a syringe behind the bathroom door in a pile of hair, there were no pillowcases on the pillows in there was hair in dirt in the bad never going to stay there again. This place out to be shut down in which I called customer service and they never return my call
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
There's attitude from all but 2 front desk employees , hotel is dirty! our room clean bc we keep it clean since Mar. smoking smell all over hotel while we have nonsmoking room.
Business response:
Holly, thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and service issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. I am really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.