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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was dirty and questionable characters coming and going. I didn't feel safe or welcomed in the hotel.
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hos... read more
Worst experience by far. Most embarrassing Horrible!
Business response:
It saddens us to read such feedback, as we always want to provide our guests with an excellent stay. We apologize for any discomfort or inconvenience caused to you by our mistakes, and we hope we will have another occasion to welcome you back so we can exceed your expectations. Sincerely, General Manager
Good location budget lodging in a good area of Downer's grove. Lots of eateries, stores, malls etc within a few minutes driving distance. Unfortunately being a budget motel (not that inexpensive either), was not a pleasant experience. For starters, had requested 2 double beds or King as an alternate, ended up with one bed. For some reason, the booking site was a bit confusing and did end up clicking on the "smoking" room (my fault), it was awful..asked to have it changed (both the bed situation and the smoking to non) - they... read more
Business response:
Thank you for sharing your review. Although you liked our location, I am sorry for the disappointing stay you had with us. Our goal is to provide excellent service, so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine how we can enhance our service to our guests. We hope this unfortunate situation will not prevent you from choosing us again in the future. Sincerely, General Manager
Worst ever Awful experience from the moment we arrived, terrible customer service, our room had a terrible smell and the was were dirty something resembling vomit, there was a leak in the bathroom sink Worst experience ever
Business response:
Please accept my apologies for your suite not being totally ready for occupancy at the time of check-in and the inconvenience it caused. We are sure this was a result of miscommunication between our housekeeping and front office teams since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We can absolutely do better and hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Disappointed in Downers Grove! When I arrived the room was cleaned but beds not made reportedly short on house keeping - all of the linen was the lobby strewn about...horrible first impression. But only got worse, guests were scarey & I found someone else's toenail on the carpet - YUCK!
Business response:
Thank you for taking the time to give us your feedback. We understand your disappointment and frustration when you realized the sofa bed in your suite was not made up with linens on your arrival. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at time of use. We appreciate you sharing your observations and will use your feedback as a tool to ensure impeccable attention to detail in all areas of our property. We value your business and hope you will give us a chance to ... read more
unhappy customer The heat was broken and not fixed or room change till after the weekend; the manager was nice and she apologized as they are in transition of staff; she did comp me a free night, but still it was dirty and unkempt and poor working order; I was hoping for this to be better than the local red roof inn, but it was not (that's not good).
I will never stay in this Extended Stay again their rooms need to be renovated
Not good Could hear people walking, talking and TV shows all night.
Not what you'd expect Extended stay hotel with a kitchenette BUT absolutely no plates utensils or pots/pans at all. Good thing I didn't need any of it.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.