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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There's attitude from all but 2 front desk employees , hotel is dirty! our room clean bc we keep it clean since Mar. smoking smell all over hotel while we have nonsmoking room.
Business response:
Holly, thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and service issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. I am really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Had better stays The staff was unprofessional the manager had in a head bonnet and bed clothes on. The rooms were out dated some holes in the walls that was plastered up! The bathroom had hair on the shower wall and shower handle! The dresser was broken! I will never stay here again!!
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing better guest service. We look forward to welcoming you back to our hotel. Sincerely, General Manager
Stay Away The AC/Heat Unit did NOT work. (Unplugged/Plugged back in NOTHING) Unusually cold night and when I asked for a blanket they brought me another bed covering (not a blanket). The telephone did NOT work at all. Talk about a safety issue Clock/radio did NOT work, alarm was preset and had to pull the plug out of the wall to get it stop Rooms were very plain, had scratches on the wall When brought to attention of night/check out staff they did absolutely nothing, just said sorry we are overbooked and no other rooms and n... read more
Business response:
Thank you for your review. We are truly sorry the condition of the hotel was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so we can leave y... read more
Nice location close to home. Air conditioning and room phone were not working. Staff promised to come and assist but didn't show up.
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. Please give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
Would rather sleep in my car From the start this place was horrendous and that's putting it lightly. The girl at the front desk took 10 minutes to even acknowledge me and then once she did it seemed like she had no clue what she was doing. Honestly seemed like they didn't have record of my reservation at all. Check in process took entirely too long. Once she got someone else to finally help her I was given my key. Went up to the second floor to get to my room. As soon as I got upstairs the hallway reeked of cigarettes and we... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
LaKeisha, we are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant visit, so we apologize for missing the mark. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, General Manager
Worst ever ever ever Worst hotel I have ever stayed in my life !!! It was so dirty, old and poorly maintained that is impossible to describe..... nobody would believe how bad it was .
Business response:
Rafael, thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, General Manager
Business response:
Nakisha, thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, General Manager
NEFASTO HOTEL ¡El peor hotel en el que me he hospedado! Todo estaba sucio: la entrada al hotel, el lobby, el elevador, las habitaciones. Pedí una habitación de no fumar y la que me asignaron olía muchísimo a cigarro. La primera noche tuve que resignarme a dormir ahí porque no había otra habitación disponible. La segunda noche, nadie hizo nada para reacomodarme y casi vuelvo a dormir en el mismo cuarto apestoso y sucio. Me asignaron una habitación temporal por esa segunda noche (una habitación sucia) y hasta la tercera noche ... read more
Business response:
Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We work hard to provide a clean and comfortable environment and I am sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,521 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.