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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent for last minute My only complaint is if you book online for a smoking room, give me a smoking room instead of stay all we have is a double that’s smoking.
Business response:
Hillary, thank you for choosing Extended Stay America for your stay. We are glad to read you liked all that we have to offer and that you were satisfied with your room. We appreciate you being our guest and hope to welcome you back soon! Sincerely, Hotel Management
This hotel was ok This hotel was older there was no tea cups In a full kitchen no hair dryer Had go down to get tea cups no hair dryer had to call carpeting was beat up bed comfort was not the greatest limited tv channels but it was clean check out 11 am cleaning person knocked at door 10:45 They called at 11am we left room at 11:15 felt very rushed no ice maker never told where breakfast was served wasn’t too happy but safe place to sleep
Business response:
Linda, we are disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We have discussed your feedback with our staff to improve our service and facilities moving forward. On a positive note, we are happy to know you liked your clean room and hope the positive aspects of your visit will bring you back for a much better experience. Sincerely, Hotel Management
Nice hotel to stay Anytime when going to travel and have a hotel close to stay for sure I'll reserve. Never been more comfortable in a hotel like yours
Business response:
Jamie, thanks for the wonderful review of Extended Stay America. We are happy to know we exceeded your expectations for a restful stay and you were awed by our spectacular hospitality. Reviews such as yours mean a lot! Thank you once more for your kind comments, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Front desk staff in the morning was quite rude She called my room at 11:15am to ask if I was extending my stay another day since I was still in my room after the 11:00am check out time. I explained that the evening front desk staff gave me a late checkout of 1:00pm and he said he made note of it as I watched him write it down! She said no you have to be out of your room!
Business response:
Thank you for evaluating your experience at our hotel. Although you liked certain aspects of our hotel, we apologize for one of our staff member being rude to you while being here. Your feedback is of utmost value, and we will use it as a training tool to ensure our associates deliver better service going further. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
Business response:
Romont, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Everything was good except the only option for breakfast was oatmeal.
Business response:
Mark, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review in regard to our complimentary grab-and-go breakfast and have taken a note of it. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Deborah, thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Good place to stay Good place to stay. It worth the money. The room was really clean and well maintained. A little kitchen were you can cook food for yourself is a big plus.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to know you enjoyed the comfort of your well-equipped room and that you also found us to be of a good value in the area. Thanks again for your feedback, and we look forward to seeing you again soon! Sincerely, Hotel Management
Not good to say the least We found ants in our room.
Business response:
Richard, thank you for being our guest. Although you liked the service offered by our staff, we apologize for the problem you had with the cleanliness of your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping and Pest control team to ensure our the room is thoroughly treated and cleaned. We hope you will give us a chance to regain your trust on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,269 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.