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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good value safe bet Very good overall, breakfast was "gtab and go" and set up late. Location turned out to be super convenient for my event. Great used book store nearby. Note to golfers...there's a driving range and put put center across the street. Room clean bed comfortable good value.
Business response:
Jeffrey, thank you for choosing Extended Stay America- Chicago - Hanover Park. We are happy you found us to be a good value and that you liked our location which was convenient for your needs as well. We appreciate your business and hope to see you again soon. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Chicago - Hanover Park. Sincerely, General Manager
great location Close to metra line for easy access to the city. Staff was very friendly and courteous. Would highly recommend this location again to family and friends.
Business response:
Rita, thank you for sharing your wonderful experience at Extended Stay America - Chicago - Hanover Park. We are delighted to know you thoroughly enjoyed your time with us and that our outstanding hospitality and convenient location made it even more memorable. We greatly appreciate your recommendation and hope to be your first choice every time you visit our area. Sincerely, General Manager
Things to make stay better for future guest. Things that I requested. Extra pillow not followed up or given. Asked to clean room not done or followed up. Breakfast should include fresh fruit. Staff was pleasant though.
Business response:
Thanks for being our guest at Extended Stay America - Chicago - Hanover Park. Although we're delighted your visit was mostly positive, we are sorry to know you were unhappy with our service and facilities. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We appreciate your feedback note of your feedback as we plan any changes to our breakfast offerings. We hope to have another opportunity to provide... read more
Its an extended stay with advertised full kitchen capabilities - yet when you arrive there is nothing in the rooms as far as plate, silverware, coffee pot, toaster - anything. Apparently you have to check these things out one at a time from the desk. Advertised as complementary breakfast. It was 4 granola bars and 3 mini muffins.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Business response:
Steve, thank you for taking the time to share your rating. We are glad you had a pleasant stay overall, but apologize if we missed meeting all your expectations. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
My stay My stay here consisted of right from the beginning when I checked in first I requested a ground lvl floor that didn't happen then they put my room right above the smoking area smoke was coming right in my room couldn't even leave it open to get fresh air then the hotel allowed a party to go on in the smoking area till 1:00am the people outside were drinking and smoking and being super loud and swearing up a storm mind you I have my 3yr old with me oh and I forgot when I checked in I was going to pay cash but they cha... read more
Business response:
Thank you for staying with us and for leaving a review. First and foremost, I would like to offer you my apologies for not providing the room of your choice and for the inconveniences that you experienced due to that. Your feedback is valuable to us and will be taken as a tool to better serve our future guests. We are also sorry if you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidenta... read more
For being in Hanover Park, IL it was a great stay.
Business response:
Pedro, thank you for choosing to stay at Extended Stay America - Chicago - Hanover Park. It's good to know you enjoyed your time with us and that our location was perfect for your needs. Thanks again for sharing your gracious comments online, and we look forward to welcoming you back soon! Sincerely, General Manager
Checked in fine, only problem was there was leftover trash in one of the drawers and in the refrigerator
Business response:
Thank you for being our guest at Extended Stay America - Chicago - Hanover Park. We are glad your overall stay was a comfortable one. However, we apologize for the oversight in servicing your room. We are already working with our housekeeping team to ensure all procedures are being followed. We're pleased you chose our hotel for your visit and hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 4.3 star rating with 891 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.