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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to the airport and other shopping Great stay convenient location very nice rooms. Room for improvement however.
Business response:
Anthony, thank you for your kind review of Extended Stay America. It’s great to see our location was perfect for your needs and that you liked your comfortable room. We value your feedback and assure you we will be more diligent going forward. We hope you will make us your home again in the future. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Lester, thank you for taking the time to share your kind rating of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager
Business response:
Karen, thanks for the perfect rating. We are happy you had a wonderful time at Extended Stay America. I hope we have the pleasure of hosting you again. Sincerely, General Manager
Stayed for a few days for a family event. Great choice for an inexpensive stay! Convenient location near expressway.
Business response:
Bonnie, thank you for sharing your kind review of Extended Stay America. We are delighted to read you found us to be a good value and enjoyed our convenient location. We hope to be your hotel of choice every time you visit this area. Sincerely, General Manager
Nice hotel. Bad staff The girl at the check in was extremely unaccomadating. Even with email proof of conformation, credit card authoration with the guests name and me on the phone- she would NOT give him the key. We even stayed at that hotel the week before. I have used Expedia tons of times and checked in the same way for years. This girl Anna would not budge and created a stressful situation. Next time I will get a different hotel
Business response:
Thank you for sharing your thoughts about your stay. We apologize you were inconvenienced by one of our front desk staff and regret the difficulties you experienced. Our goal is to provide excellent service so we regret we fell short. Please know your feedback will be shared with the concerned individual to ensure your next stay is exceptional. Thanks for being our guest, and we hope you will consider this as an isolated incident and will give us another chance to show you our hospitality. Sincerely, General Manager
very good and clean nice and quiet
Business response:
Norman, we appreciate your stay. It’s a pleasure knowing you loved the cleanliness of our property and had a comfortable visit. We hope to welcome you back soon at Extended Stay America - Chicago - Hanover Park. Sincerely, General Manager
Few hiccups but overall I would stay again Hotel was very clean and comfortable. description said continental breakfast and grab and go but all they had was granola bars and muffins. Every day they ran out of another item for the coffee, creamer, sugar, lids, even coffee ! Wash rags were NEVER available and the first day I was there (out of the week) I ran to purchase my own. When asked about these items with each employee they all had different answers.
Business response:
Karen, Thank you for sharing your feedback, we appreciate your comments, and apologize for the couple of mishaps you describe. We never want to mislead our guests; the various websites do not have a category for complimentary grab and go breakfast. However, we do offer a version of continental breakfast so we apologize it was not to your expectations which caused disappointment. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perf... read more
Business response:
Thank you on behalf of Extended Stay America - Chicago - Hanover Park team for your perfect rating on our performance, and we're glad you had a wonderful experience with us. We look forward to having you as our guest again in the near future. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,269 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.