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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Rhonda, thank you for being our guest and for taking the time to review your experience at Extended Stay America Chicago - Naperville - East. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, General Manager
Just ok Got in late, guy that checked me in was not very informative, but no biggie. Just needed a place to stay for a couple of nights. No one came to clean my room after the first night, which I wouldn't mind but would of liked new towels. Very contential breakfast with pre wrapped muffins and cereal bars, not much of an option. Price was right though but they need to do something about the smell of smoke.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Chicago - Naperville – East. Sincerely, General Manager
Great value and location The desk clerk sent me to the wrong room. Of course it was about as far from the elevator as you could get, as was the second room. But, the hotel was clean and in a great location. Amenities are sparse, no coffee pot in the room, one tiny bar of soap was the only toiletry and no top sheet on the bed. Overall, the price was great, the room was large and clean and the location was perfect.
Business response:
Thank you for sharing your experience at Extended Stay America - Chicago - Naperville - East. We are happy to know you liked our location and found us to be a great value in the area. We hope the positive aspects of your visit will bring you back to our hotel. Sincerely, General Manager
Extended stay I arrived they had no booking in my name but it was paid for waited 20/25 minutes had to call Expedia to see why an my room had a big hole in the wall I was very unhappy for two days
Business response:
Christine, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Fantastic Located in an office park, it is very convenient. Room was large, kitchen clean and nice couch to relax on. The room is made for long stays. Great location
Business response:
Evelyn, thank you for sharing wonderful feedback about Extended Stay America - Chicago - Naperville - East. We are thrilled to know you found our location convenient and your room with the kitchenette perfect for your stay. We enjoyed serving you and look forward to seeing you again soon. Sincerely, General Manager
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America - Chicago - Naperville - East, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thank you for choosing Extended Stay America - Chicago - Naperville – East. We appreciate you giving us a fantastic score and are thrilled to know you enjoyed every aspect of your stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
Staying for 4 nights. I thought I was getting a good deal, but found out I had to pay more than expected. Also, the room was never cleaned. I had to throw out all the garbage by myself. Never got any new towels. Had to use the same ones for two-three days. I ended going down to the office and asking for new dry towels. The office staff seemed pretty overwhelmed, especially in the evenings. Terence was a nice guy who worked on Sunday night. They ran out of paper cups on Friday morning, but the person at the desk lent us coffe... read more
Business response:
Thank you for sharing your experience with us. We are happy that you liked our breakfast offerings and your in-room amenities. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will be coaching our team to ensure we are clearly communicating our services and amenities during gues... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 4.1 star rating with 791 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.