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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Contrast in updates and old fixtures Pulled up to staff and guest smoking just outside the door. That was pretty much a constant, always someone there smoking so you could get a good whiff of it with your kids on tow! The staff was rarely at the desk when you needed something. We had 4 in our room and one bath towel. Front desk wouldn't give me 3 more towels until I coughed up the used 1 towel even after explaining I started with only 1 towel. So that was weird! The floor in the room and pictures were nice but the bathroom s... read more
Business response:
Thank you for staying at our hotel and for the constructive comments. We are truly sorry for all the problems you encountered while, particularly in regard to the cleanliness of your room and service. We are working to remedy the issues you mentioned, so that we can provide you a better experience on your next visit. You are a valued customer and everything we do is aimed at providing you with an excellent experience. On a positive note, we are glad that you liked our front desk associate and the coffee we serve. Please come... read more
Business response:
Thank you for staying with us and for taking the time to post your ratings. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Thank you for choosing our hotel and for your rating. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. It was our pleasure hosting you, and we hope you give us another chance to serve you better in the future. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Chicago - Naperville - East and for taking the time to give us your kind ratings. Impressing our guests is our top priority, so we are glad that you were left with a good impression. We hope that you will make plans to stay with us again in the future! Sincerely, General Manager
Business response:
Thank you for choosing to stay at Extended Stay America - Chicago - Naperville - East and for the perfect rating. We work hard to make sure our guests enjoy every aspect of their stay, so feedback such as yours tell us that we are succeeding. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager
Don't count on breakfast The "free breakfast" was some granola bars, red apples, oranges, and some muffins. Not really a "breakfast". The lobby was tiny, no business center, no work out center, and when you check in they don't tell you the time for "breakfast" they also fail to tell you that rarely there is any coffee for breakfast. Also the wifi is super slow but if you want the faster wifi you have to pay for it. The room was tiny, the kitchen didn't have any pots or pans, you have to request for those things.
Business response:
We want to thank you for the constructive comments you provided about your experience at our property, and apologize for what was clearly an unsatisfactory experience. We do our best to share all of the information about our hotel and our amenities to each and every guest, but we can always improve, and we will do just that. Thank you staying with us, and we hope to welcome you back soon. Sincerely, General Manager
Dirty room Dirty room, was not cleaned before. Checked in late, so no excuse when most of wing was empty. Only 1 night stay or else wouldve switched immediately. Told manager would call after check out but never received follow up, so now I have no choice but advise others of this experience.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We are also sorry we failed to respond to you in a timely manner... read more
Very unwelcoming staff at the front desk. Bed was completely at an angle (foot of bed way higher than head of bed) when we checked in. I fixed it myself. Small standing water/puddle in the kitchen.
Business response:
Thank you for reviewing your stay. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Chicago - Naperville - East and for taking the time to give us your kind ratings. Impressing our guests is our top priority, so we are glad that you were left with a good impression. We hope that you will make plans to stay with us again in the future! Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 4.1 star rating with 791 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.