This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very accommodating we loved our stay at this hotel! the staff was very nice & extremely accommodating! we will be staying at Extended Stay facilities from now on whenever we travel!
Business response:
Thank you for being our guest at Extended Stay America - Chicago - Naperville - East. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thanks again for choosing our hotel, we look forward to welcoming you back soon. Sincerely, General Manager
Cleanliness needs to be improved. The front desk employer seemed annoyed to have to check my reservation to get my room which I did not appreciate. The first room they gave us had blood on the bed sheets and the second room that they gave us smelled musty. It was a bit disappointing to have to stay there.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. We are committed to providing well-maintained suites for our guests, and we apologize this was not the case during your stay. We are also sorry that you were not happy with the service provided by one of our front desk associate. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, General Mana... read more
perfection! this was my first experience ever staying at an Extended Stay facility... i wasn't quite sure what to expect, but when i walked into the room they assigned me, i was AMAZED!!! tbe whole stay, everything included, was the best hotel experience i have ever had!
Business response:
It was our pleasure having you as our guest at Extended Stay America Chicago - Naperville – East, and thank you for sharing your review with other travelers. It's great to read you enjoyed your stay, and our facilities and service were to your satisfaction. We are delighted your first experience was memorable and look forward to seeing you soon. Sincerely, General Manager
Great stay for an overnight visit. This hotel was clean and simple. Just needed a night to sleep and get on our way in the morning. The only thing that was a bit off-putting was the smell of food in the hallway. I'm sure this comes from the fact that people stay there long-term and prepare meals in their room.
Business response:
Thank you for reviewing your overnight stay at Extended Stay America Chicago - Naperville – East. We are glad to read that your overall visit was pleasant. That being said, please accept our apologies for the odor you experienced and for the inconvenience it caused. We appreciate you letting us know how we can improve as well as what we are doing right. Thanks again, and we would love the opportunity to serve you soon. Sincerely, General Manager
Everyone was courteous and helpful.
Business response:
Thank you for posting your review of Extended Stay America - Chicago - Naperville - East. Our goal is to provide an exceptional experience for each of our guests and it is a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. Thank you once again, and we hope to welcome you back soon. Sincerely, General Manager
Disappointed We enjoy staying at the Extended Stay Hotels and usually have a fine experience. This one is not well kept. There is an overall dirtiness to the building, elevators, and room. The room and halls had a bad odor. The curtain for the shower is too short causing water to flood the floor. The landscaping is overgrown blocking the sign for the hotel. Sorry, we won't stay here again.
Business response:
Thank you for your review, and we do apologize for the maintenance and service issues you encountered while here. We work hard to make every guest's stay a pleasant experience, so we are sorry we fell short. We are already working to correct these issues for future guests. We are pleased you chose our hotel for your visit, and we hope you will stay with us again so we can make it up to you. Sincerely, General Manager
I was travelling for work while I was staying at this hotel. It had a full kitchen, which is nice but the shower and stove where a little dated.
Business response:
Thank you for the feedback about your stay at our hotel. We are glad you liked our convenient location and that you were happy with the fully equipped kitchen in your room. We also appreciate your observations regarding the in-room amenities and have taken a note of it. Thank you once again, and we hope to welcome you back soon. Sincerely, General Manager
Contrast in updates and old fixtures Pulled up to staff and guest smoking just outside the door. That was pretty much a constant, always someone there smoking so you could get a good whiff of it with your kids on tow! The staff was rarely at the desk when you needed something. We had 4 in our room and one bath towel. Front desk wouldn't give me 3 more towels until I coughed up the used 1 towel even after explaining I started with only 1 towel. So that was weird! The floor in the room and pictures were nice but the bathroom s... read more
Business response:
Thank you for staying at our hotel and for the constructive comments. We are truly sorry for all the problems you encountered while, particularly in regard to the cleanliness of your room and service. We are working to remedy the issues you mentioned, so that we can provide you a better experience on your next visit. You are a valued customer and everything we do is aimed at providing you with an excellent experience. On a positive note, we are glad that you liked our front desk associate and the coffee we serve. Please come... read more
Business response:
Thank you for staying with us and for taking the time to post your ratings. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 4.1 star rating with 816 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.