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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
King bed with pull out couch It was okay. It's close to a lot of places so that's a plus but the rooms aren't that great. We had a pull out couch with no mattress and also, we barely had enough towels in the room.
Business response:
Thank you for choosing our hotel and for your valuable feedback. Although you liked our location, I am sorry you were not completely satisfied with your room. However, our towels may be exchanged at the front desk anytime and are complimentary. We are grateful for the feedback you provided and hope you will stay with us again soon. Sincerely, General Manager
Nice place for long stay. excellent rate. Great location for dining. Easy off of highway. Rooms are basic but clean and a great rate for a long stay. Staff very friendly. Grab n go breakfast is a nice start.
Business response:
Thank you for posting your kind review of Extended Stay America - Chicago - Naperville – East. We are delighted to know you were very pleased with our affordable rates and loved our location close to the Highway and many restaurants nearby. Thank you for sharing your satisfaction with our service, accommodations, and amenities. We appreciate you choosing our hotel and hope you will visit us again the next time you are in the area. Sincerely, General Manager
Ok
Business response:
We are pleased to know you had a pleasant stay with us. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your complete satisfaction. We appreciate your business and hope to see you again on your next visit to our area. Sincerely, General Manager
Business response:
Thank you for rating your visit. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience during your stay. We appreciate your business and hope to welcome you back. Sincerely, General Manager
Dirty tub Was great except I could not shower in the bathtub. The tub was old and gross.
Business response:
Thank you for your review. We are happy enjoyed your overall stay. We appreciate your comments about the tub, and we will be sure to share your concerns to the housekeeping department. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Chicago - Naperville – East. Sincerely, General Manager
Business response:
We are delighted you chose to stay with us at Extended Stay America- Chicago - Naperville – East and appreciate you giving us a wonderful rating. We are glad you enjoyed your visit. It was a pleasure to have you as our guest, and we would love to be of your service again. Sincerely, General Manager
Good Value. Big Room. Great Location. Nice Staff.
Business response:
We appreciate you choosing to stay at Extended Stay America - Chicago - Naperville - East. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you for your wonderful comments about our comfortable suites, our friendly and accommodating team, and convenient location. Your feedback is appreciated, and we hope you will visit us again. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your wonderful ratings with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Chicago - Naperville - East. Sincerely, General Manager
Just ok Hotel had construction going on in the front lobby. There were no signs directing guest on how to enter out front , the only signage was when you entered through the back door, and I had already tried 2 other doors. It was a child night and the heat was blowing out cold air all night. I asked the front desk clerk for a additional blanket for the pull out couch and she told me to come back after 1130 pm and ask again, I did, but I'm pretty sure she could have given me a blanket but was being lazy. Other things were go... read more
Business response:
Thank you for the feedback about your stay with us. We are sorry to read there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with our staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 4.1 star rating with 816 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.