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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a wonderful experience at this lovely hotel.
Business response:
Alexander, thank you for being our guest at Extended Stay America. It’s a pleasure knowing you loved our property and had an amazing time with us. We hope to welcome you back soon. Sincerely, General Manager
Not very friendly for families Room was not very clean, not what I expected. Hotel is more for adults and not children.
Business response:
Thank you for your feedback. We are sorry we failed to provide you the clean and comfortable stay that you deserved. We have addressed this matter with our Executive Housekeeper and associates to take immediate actions. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Business response:
Peter, thanks for the four-star rating of your stay at Extended Stay America. We are pleased to know you had an overall great experience. We invite you to visit us again soon. Sincerely, General Manager
Business response:
Rhonda, thank you for being our guest and for taking the time to review your experience at Extended Stay America Chicago - Naperville - East. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, General Manager
Just ok Got in late, guy that checked me in was not very informative, but no biggie. Just needed a place to stay for a couple of nights. No one came to clean my room after the first night, which I wouldn't mind but would of liked new towels. Very contential breakfast with pre wrapped muffins and cereal bars, not much of an option. Price was right though but they need to do something about the smell of smoke.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Chicago - Naperville – East. Sincerely, General Manager
Great value and location The desk clerk sent me to the wrong room. Of course it was about as far from the elevator as you could get, as was the second room. But, the hotel was clean and in a great location. Amenities are sparse, no coffee pot in the room, one tiny bar of soap was the only toiletry and no top sheet on the bed. Overall, the price was great, the room was large and clean and the location was perfect.
Business response:
Thank you for sharing your experience at Extended Stay America - Chicago - Naperville - East. We are happy to know you liked our location and found us to be a great value in the area. We hope the positive aspects of your visit will bring you back to our hotel. Sincerely, General Manager
Extended stay I arrived they had no booking in my name but it was paid for waited 20/25 minutes had to call Expedia to see why an my room had a big hole in the wall I was very unhappy for two days
Business response:
Christine, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
very bad breakfeast not very clean and did not feel safe. smell not very comfortable. locates in a quiet place and not to far to restaurant.
Business response:
Thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast offerings were not to your liking and you had some issues with our housekeeping service. We will make note of your feedback and will discuss your concerns with the respective staff for review and action. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.