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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended Stay It was an ok experience for a quick one night check in. The attendant at the front desk that checked me in was a very nice lady. The overall condition of the room I felt could be updated and there was this weird smell in the room that I didn’t like. I had to spray my cologne to get rid of it. I will say they need newer sheets, bath towels, stove range, and bedding. If you get past the smell and old equipment it’s not a bad place for a one night stay.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Business response:
Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management
Business response:
Lawrence, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Good access on and off the Interstate Hotel is best suited for extended stay rather than the one night we stayed. No ice or breakfast---it was our mistake in booking the hotel and not fully understanding it is an "extended stay" facility".
Business response:
Thank you for being our guest. Although you were overall satisfied with your stay, we are sorry we missed meeting some of your expectations. Everything we do is aimed at providing you with an excellent experience, and we hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management
Hotel was renovated 5 or 6 years ago. Needs updating now Need to always have someone up at the Front desk. When you check in they leave a sign up there to call them. It is a waste of time and in personal.
Business response:
Thank you for staying with us and letting us know you had an overall pleasant visit. We value your observations and have taken a note of it. Your feedback is valuable as it will help us improve our service and facilities moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
I booked this hotel because we had used an extended stay before and there was a recliner in the room. I am unable to sleep in a bed so the recliner is s
Business response:
Denise, thank you for staying with us. We are glad to read you had an overall nice time with us and that you liked the in-room amenities we have to offer. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
we've found a new fave! my bf and I usually stay at the Darien location but we both agreed that this is going to be our hotel of choice now, even though it's a bit further away. we loved the room and all if the great places to eat near by!
Business response:
Angela & Pete, thank you for sharing your experience of your stay at Extended Stay America. We're happy you found your room comfortable and cozy and our location convenient. We enjoyed being of your service and look forward to welcoming you both again in the future. Sincerely, Hotel Managament
Business response:
Tami, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Susan, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.