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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The stay was nice and quiet, the Wi-Fi did not work, but they were having some issues with it, but it did not matter, my stay was good nevertheless, The hallways, and room were very clean, and tidy and the staff was very helpful and top notch, I would recommend staying here.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and were impressed with the comfort of your room. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for recommending us online, and please come back soon! Sincerely, Hotel Management
Great
Business response:
Thank you for reviewing your stay at Extended Stay America. It’s good to know you enjoyed your time with us and that our service as well as facilities were to your satisfaction. We hope you are already planning another trip our way. Sincerely, Hotel Management
Nice extended stay with full kitchen We stayed only one night and overall the experience was nice. The breakfast area in the morning is very lacking which is disappointing. There is coffee and granola bars available but that is it. In addition, there was a small amount of blood on our shower curtain. The bed was clean, nicely made and overall the room seemed nice.
Business response:
Addison, thank you for choosing us for your overnight stay. We are glad to read you had an overall nice time with us and that you liked the kitchenette in your room. That being said, we are sorry you were not happy with our complimentary garb-and-go breakfast and for the cleanliness issue you experienced in your room. Your feedback is valuable as it will help us improve our facilities moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Great value Great value for our stay. The staff particularly Michelle were great,
Business response:
Thanks for being our guest. We are glad to read you liked the value we offer and the outstanding service provided by our staff. We will share your compliments with the entire team, especially Michelle. Thank you again for taking time to review your stay. We hope to welcome you back soon! Sincerely, Hotel Management
It was okay. Not the best deal. I'm rating the hotel 3 stars cuz we found some lights don't work. The room was too cold when we walked in because they left the window open. The fridge didn't work but I didn't need it that night. Make sure to keep the first switch on when walk in to the room on your right side cuz if you turn it off some outlets won't work.
Business response:
Alaa, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the issue you experienced with your room. Your concerns have been shared with our team and we are redoubling our efforts to correct these issues going forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Nice cheap hotel Easy check in good customer service, not enoygh towels no ice machines, you have ti make ice yourself in freezer
Business response:
Veronica, thank you for selecting Extended Stay America. It’s a pleasure knowing you loved the excellent service we offered and had an overall pleasant stay. Please note, towels are exchanged at the front desk. However, we are sorry our staff did not inform you at the time of check-in. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management
Very goo value I am grading on a curve but if you need a place to sleep in a good location it’s hard to beat this Extended Stay. No amenities but the tv worksthe room is clean and the water pressure/temp is just right.
Business response:
Mike, thank you for taking the time to evaluate your stay. We are happy to know you liked the value we offer and our convenient location. Please note, few of our in-room amenities are available at the front desk and are complimentary. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Will be back The only problem was that the room assigned was not cleaned. That was IMMEDIATELY corrected. Personnel was great and went out of their way to help me get my oxygen supplies and baggage from car to room. I am handicapped, in a wheelchair and need help from people. The only complaint was that the complimentary coffee they had stopped too early. On weekends, not all people staying there are up by 9:30 a.m.
Business response:
Dale, thank you for choosing Extended Stay America and for the wonderful feedback. We are thrilled to read you had a comfortable stay and that you received an excellent service by our staff. Your praises have been shared with the entire team for noticing their efforts. It was a pleasure having you as our guest, and we look forward to welcome you back when in the area. Sincerely, Hotel Management
Business response:
Jaime, thanks so much for the four-star rating of Extended Stay America. We are thrilled to see you loved everything we offer and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.