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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was overbooked when went to check in
Business response:
Dear ANTHONY, We apologize for the inconvenience caused on arrival and the frustration of not getting your pre-booked room. Please allow us to check with the team to see what went wrong and how we can better handle it in the future. We will share your comments with our management team and take the appropriate steps to prevent these issues from happening again. Please let us know if there is anything further we can do to improve your experience. Please allow us another chance.Sincerely,Hotel Management
There were no shampoo or conditioner, the A/C didn’t see to cool the room enough, some of the cabinets were broken, the top of the fridge was dirty, and normally a king sized room has 4 pillows and there were only 3. The room wasn’t filthy, but it felt unclean because it looked like the place wasn’t being properly maintained. We decided to check out the same day we arrived because we weren’t comfortable enough to sleep there.
Business response:
Dear Maria, Thank you for taking the time to leave your feedback. We aim to ensure a pleasant experience for every guest. Therefore, we sincerely apologize we failed to meet all your expectations. We appreciate your observations so we can address the issues you outlined and prevent future occurrences. We are committed to improving our hotel and hope you will try us again. We would welcome the opportunity to leave you with a much better impression.Sincerely,Hotel Management
Checked in and checked out immediately. Stay far away from here
Business response:
Dear James, Thank you for reviewing your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, please accept our apologies for falling short of this. We are sorry for any difficulties you may have experienced during your time at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Sincerely,Hotel Management
Changed rooms twice
Business response:
Dear Jovana, We are very disappointed we did not meet your expectations during your visit and apologize for the inconvenience caused by changing rooms. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.