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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I switched to 3 different rooms. The key cards didnt work. Rooms were not clean and smelled bad, and to top it off i saw a MOUSE in my room...checked out early
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
The first 2 rooms I was put in smelled like mold and it was hard to breathe because of the odor. The higher levels don't smell as bad but realized the entire building is falling apart and even the elevators work when they want to. The layout is also terrible! The faucet in the bathroom sink is so close to the edge you can't put your hands under it. The AC unit sits right against the side of the bed. I will never stay here again and makes me skeptical to stay at any extended stay America.
Business response:
Charles, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I was not pleased with my stay at all!!!! Staff was not friendly all!!!! The let out bed was very worned out uncomfortable.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Room was dingy and dirty. Disgusting. Floor and carpet were sticky I never took my shoes off. Toilet gross. Dark pubic hair all over wall of shower when I went in first time.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Horrible Experience The man at the front desk was NOT welcoming. He looked disinterested and annoyed that we were there. The first room we were given was occupied. I went to the front desk and the man was surprised and once again annoyed. We were given a new room and it was terrible. 1. Multiple stains on carpet. 2. Bad smell in room. 3. Cracked mirror. 4. No pillows. 5. Dirty diaper in bathroom. When I explained all this to the man at the front desk he said he would get us pillows. After a call to the hotel nearby we decide... read more
Business response:
Bruce, we are sorry for your loss and are also disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Comvenient location This hotel allows smoking in rooms on the third floor. I was on the first floor and you could smell the smoke. Had i known about the smoking policy i would not have booked there. I realize the mistake was on my part when i booked the room but i took for granted that no smoking was allowed at all. Im shocked in this day and age there are still hotels that allow it. I live in St. Louis and it is banned. I had to go out and hunt down a special candle to try and illiminate the disgusting stench from the smoke... read more
Business response:
Thank you for choosing to stay with us on your trip. We're sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel Managemen... read more
It was okay When we went to our room there was no sheets on the bed and the room wasn’t even clean at all. We checked in February 16th and there was still Valentine’s Day balloons in the room... they gave us a new room and it smelled horrible. We told the lady at the desk and all she said was that her manager comes in at 3 and she will tell him .? Least to say we won’t be staying here again.
Business response:
We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Uncomfortable and disappointing! The bed was hard as a rock. I barely slept. We were told breakfast goes until 9:30. We went to get breakfast at 8:15. There was nothing out for breakfast. We asked again if breakfast was suppose to be until 9:30. They said yes but everything they put out was already gone. I have never been to a hotel that doesn't refill breakfast items until the time breakfast is suppose to end!! I specifically looked for a hotel that had free breakfast and then we didn't even get breakfast! Not impressed at ... read more
Business response:
Kaylee, we apologize you were not satisfied with the comfort of your bedding and with our breakfast service. We have shared your feedback with the concerned teams and will use it to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.