Extended Stay America Select Suites - Chicago - Naperville - West

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. ​ Sincerely, Hotel Management 

Business response:

Harold, thanks for evaluating your stay. We are glad to read you liked your room and the service provided by our staff. However, we are sorry for the odor issue you experienced. Your review will be taken as a tool to ensure that all procedures within our housekeeping department are being followed. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Jevonnie, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Naquita, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It is good to know you had an enjoyable stay here, but we regret any inconvenience caused to you. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

We are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth & hospitality. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thank you for being our guest, and we look forward to serving you better in the future. Sincerely, Hotel Management 

Business response:

Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management