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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My reservation was not honored. I had to find another place to stay. Extended stay informed me that they didn’t have any rooms to rent even though I had a confirmation. They waisted my time. It was late when I got there so I slept in my vehicle that night and found a different place to stay the next day.
Business response:
Dear Darryl, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. Please be assured we will take appropriate action where necessary to better serve you in the future. Thank you again.Sincerely,Hotel Management
After a 3 hour and 3 minute drive, I arrived to the hotel. I wanted to check in, but I was unable to. I was standing for 30 minutes in the lobby. I tried calling the number listed on the front desk, but it went to the phone in the back where no one was. Someone else then came in to check in and they also had to wait. Someone finally came down to check me in. The staff person said, "what do you need?". I was too tired and irritated to argue. Upon entry to my room, I immediately smelled smoke and I put down a non-smoking room.... read more
Business response:
Dear Jackson, Please accept our sincere apologies for not providing the attentive service we strive to give every guest. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest.Sincerely,Hotel Management
I was very disappointed by the place ,and I should have read the reviews before booking . Felt like the place was full of addicts. It also felt like Jeffery Dahmer slept in some of the rooms . The hallways smelt like cigarette, and the floors of the room had sand ,couldn’t walk barefooted . I’m never coming to this place again and I wouldn’t recommend anyone responsible to book this place.
Business response:
Dear Daniel, thank you for staying with us and sharing your feedback with your review. We apologize for the not-so-fresh and clean suite. Your experience is not representative of our usual performance, and your accommodations are not up to the standards you deserve. We regret falling short of your expectations. Your satisfaction is number one; we hope to earn your trust in our hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.