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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is old and in need of updates. Room had a kitchen in it with no plates etc to use in unit. Room was in need of updates and tv was small. The so called breakfast was some granola bars and muffins
Business response:
Thank you for your review. We are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. Please know, kitchenware for your suite is kept and available at the front desk upon request. We will share your feedback with our breakfast team for future additions and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
I arrived at the room and the pillows had no cases. I was given cases not new pillows. As I fliipped one of the pillows to put the new case on it look like 1/4 was covered in dried blood. Room wasn't overly clean. Ran out of breakfast, cups and coffee. Overall poor. Bloody/chocolate/coffee stained pillow was the death nail.
Old dated rooms Everything is very dated and rundown
Business response:
Thank you for your review. We are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovation. We appreciate your business and hope you will choose us again for a better experience. Sincerely, Hotel Management
I need a refund I booked on Hotels.com and paid for a room after midnight in July 19th in the amount of $70.24! Upon arrival... Things seemed to have moved simply enough, I checked in and received two keys for room 338! As soon as I arrive in the room, I notice that the toilet needed slight repairs. I notified the front desk, the young lady made me aware that after a 20 min audit, she’d be able to switch rooms. 20 mins later I received a call from the front desk asking me to return downstairs. I was then told that My profil... read more
Business response:
Dear ASeante, We are so very sorry for the circumstances surrounding your arrival at our hotel. We are even sorrier the promises made were not noted throughout your reservations and for the many inconveniences, you endured. We are looking into this to be sure our guests are always receiving the attentive and quality care they deserve moving forward. We understand the frustration and truly hope you will offer us another opportunity to serve you. Thank you. Sincerely, Hotel Management
One of the worst facilities Bad smell, dirty carpet...
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and for the odor and cleanliness issues you experienced. We have our appropriate team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Property was run down, way too many SHADY people hanging around. Rooms, Check in area, whole facility was out dated, dirty, and very much out of date.
Business response:
Thank you for your review. We apologize for your disappointment with the overall condition of our property. We have alerted our maintenance staff to your concerns, and we will be more proactive in replacing items that are beginning to show wear. We have also shared your feedback with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
It was AWFUL. This is the first time we have ever walked out of a hotel. The front door area was dirty and run down. Inside was not any better, it was dirty, old and smelled like weed. The elevator had a ripped poster in it, numerous stains on the carpet and the ceiling. I understand budget, but cleanliness is never negotiable. The room was old and dirty. Food crumbs under the bed, hair on the bed, stains on floor, ceiling and chairs. The final straw was a silverfish bug in the drawer. We walked out and asked for a refund. T... read more
Business response:
Thank you for posting a review of your stay. Although you were pleased with the service provided by our front desk associate, we apologize for the cleanliness issues you encountered and the smoke smell you experienced while you were here. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.