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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its probably the worst Extended Stay hotel I’ve ever stayed at. The room was actually very clean but the staff was horrible. When i got my room, there weren’t any towels so i called the front desk and they told me to go get them. The tv didn’t work. I stayed for 2 nights and after the first night i stayed there my room key didn’t work anymore so i had to go all the way down to get it reprogrammed. It was just a bad experience overall
Business response:
Thank you for reviewing your stay. Although you liked your well-kept room, we apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our the appropriate departments, and we're taking immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Old room, dirty bathroom, Stains in the sheets. Poor breakfast: energie bars
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
Didn't have correct room, no face towels. Phone in room didn't work.
Business response:
James, thank you for posting a review of your visit. We apologize for not being able to accommodate you in the room of your choice and for the maintenance issues you encountered while you were here. Please be assured that we have discussed your feedback with our front desk team to make sure such incidents can be prevented from occurring again. We have also asked the appropriate team to fix the problem with the phone. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel... read more
Worst experience on the hotel room. The flush for one of the rooms was not operating. There were guys hanging around in the lobby and the entrance all the time. There were not so clean rooms. I would never stay at this place again.
Business response:
Thank you for being our guest. Please accept our apologies for the cleanliness and maintenance issues you encountered here. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Liked smoking room. Had to change rooms 2 x in 2 days because heater broke n disgusting pubic hair in tub area. All tables doors n windows cracked scratched or burnt. This place use to be great now its run down. Sad but true. Even the breakfast sucked! They should offer me a discount but wont.
Business response:
Nunya, thank you for reviewing your experience at our hotel. We apologize that your stay was unsatisfactory and want to assure you that we are taking actions to avoid such problems in the future. We hope you will stay with us again so we can provide you with the excellent service for which we are known. Sincerely, Hotel Management
I am very disappointed in my stay here. As soon as I checked in already I was not greeted appropriately or even looked into the eyes. Me and my Girlfriend travel a lot and use expedia.. but lately its been terrible service. Walk into our room bed is messy, counters, teeth floosing pieces on floor. Looks like no one even cared to vacume or dissinfect the bathroom. Hair on bathroom counters, no covers on pillow cases, tv was disfunctional, No remote, blood stains on pillows, no hair dryer. What an insult. I asked to get a diff... read more
Business response:
Thank you for being our guest. We apologize for the poor service you received at the time of check-in and the difficulties you encountered in your room. Please be assured that we have discussed your feedback with our associates to remind to our main goal is to provide outstanding customer care to our guests. We're also working with our team to make sure all procedures are being followed, so this does not happen again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hote... read more
The lady that worked the front desk was very rude, didn’t even try to answer any questions and worst hotel service ever.
Business response:
Kala, thank you for being our guest. We are sorry one of our associates was rude to you and that ruined your stay with us. Please know we provide thorough training for all staff, and we will redouble our efforts. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.1 star rating with 1,301 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.