This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Some items didn’t works, no screen in window, had to wait for hours and hours for new towels needed service always got run around
Business response:
We offer our sincere apologies for the inconvenience caused to you. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Old and noisy. Staff not friendly. No tea coffee on room and no daily clean.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. we have shared your feedback with the appropriate team so that we can improve our service and facilities going ahead. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The hotel smelled like marijuana, the staff was rude, the decor was falling off the wall, it was noisy and extremely dirty to the point where I could not sleep under the covers. The most disgusting hotel I have ever been to
Business response:
We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback for the housekeeping issue and furnishing will help us improve our future guests' experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Great location. That's about all they offer! The shower didn't work. How is it possible you can be in a great central location and have a room with no working shower. That ruins it all!
Business response:
Although you liked our location, we sincerely apologize for the maintenance issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. Please give us a second chance to prove ourselves. Sincerely, Hotel Management
The only upside was the local and price. The not good enough to justify a second stay.
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Misslead advertised breakfast, only coffee and cheep muffins. People always , hanging around outside smoking.
Business response:
Thank you for taking the time to review your stay. We are sorry for the inconvenience caused due to the other guests on the property and regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast offerings. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Its probably the worst Extended Stay hotel I’ve ever stayed at. The room was actually very clean but the staff was horrible. When i got my room, there weren’t any towels so i called the front desk and they told me to go get them. The tv didn’t work. I stayed for 2 nights and after the first night i stayed there my room key didn’t work anymore so i had to go all the way down to get it reprogrammed. It was just a bad experience overall
Business response:
Thank you for reviewing your stay. Although you liked your well-kept room, we apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our the appropriate departments, and we're taking immediate actions to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Old room, dirty bathroom, Stains in the sheets. Poor breakfast: energie bars
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this a... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.