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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was run down and dirty and bed was OLD and not Comfortable at all thats why i left early
Business response:
Paul, thank you for your review. We apologize for your disappointment with the overall condition of our property. We have discussed your concerns with our housekeeping team to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. Also, your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Please consider giving us another opportunity to provide you with the exceptional experience you deserv... read more
DISGUSTING. CARPET WAS VERY DIRTY & HAD TO WEAR MY SANDALS IN THE ROOM.OUTSIDE THE ROOMS WERE GREAT.
Business response:
Thank you for reviewing your stay. We apologize for the cleanliness issues you encountered in your accommodations. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider giving us another opportunity the next time your travels bring ... read more
A terrible hotel it shouldnt be on your list1 old and unclean no amenities no staff no maid service
Business response:
Thank you for your review. We are sorry for the issues in your suite. We will share your comments with our housekeeping team for review and action.Please know, kitchenware for your suite is kept and available at the front desk upon request. Additionally, our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. We are sorry for the inconvenience and hope to have another chance to... read more
The property is only good for drug dealers and prostitutes. The room does not have any facilities, not even a do not disturb card. The staff extremely rude and would not even smile The rooms are filthy and not even clean when you check in. They had no extra towels and when asked, they said they are out of linen and that we should try to bring our own towels next time.
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take your concerns very seriously and appreciate you bringing them to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Worst Hotel I Could Have Stayed At Drug activity, noise, way too many people, and such bad energy. The room was damp, moldy, and smelled of mildew. The bathroom was not clean, the sinks were not clean. Stay anywhere but here. Pretty sure this place is where prostitutes go and drugs are sold.
Business response:
Dear Marty, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I usually like staying here but not these day I was supper upset with my room. My room was dirty with no towels no soap and still some garbage!
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience. Sincerely, Hotel Management
Es un lugar por fuera. Uy bonito y limpio pero por dentro es un lugar
Business response:
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.