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Extended Stay America Select Suites - Chicago - Naperville - West
- Hotels
- Naperville, IL
About this business
Location details
1575 Bond St., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Little run down however clean and lots of space. Bed was extremely uncomfortable
Business response:
Kristine, thank you for your review. Although you liked your spacious and refreshing suite, we are sorry for not meeting some of your expectations. We will share your valuable comments regarding the beds with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Go anywhere else Just a dump, no one cares about anything. Hospitality is non-existent. Every problem is your fault, so don't bother asking.
Business response:
David, we were very disappointed to see that your feedback referenced the description of our service and cleanliness. Our promise to our guests includes a commitment to providing a clean and friendly environment, and we have immediately brought this to the attention of our staff for review and action. Thank you for your feedback. Please know this is not usual for us, and we do hope you give us another chance to leave you with a much better impression of our hotel. Sincerely, Hotel Management
This is terrible hotel . Toilets was not flushed. Dirty floor and beds. Did not even have coffee machine or iron. Stay away!!
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Kindly note, as per our brand standard requirements, we keep the coffee maker and iron at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope you will give us another opportunity on your next visit to... read more
Felt Dirty walking in This place is filthy. There are no dishes or coffee service unless you call downstairs. I asked for a glass and a mug and both were dirty! The sheets didn’t appear to be changed either!! Clean towels and soap products but everything else, including the counter tops and bedside table were dusty and streaked with dirt!
Business response:
On behalf of our entire team, please accept our sincere apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the housekeeping service in your room. We will address this matter immediately with our team to come up with solutions to avoid this experience in the future. We are also sorry our fully equipped kitchen did not meet your expectations regarding the dishes. We can assure you we have inspected the dishes and have reiterated our cleaning procedures with the te... read more
Very run down and smelly.
Business response:
Thomas, thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel... read more
Nothing we were told would be provided was there, the burners on the stove barely worked, carpet ripping, back door didn’t lock. Very disappointing
Business response:
Thank you for reviewing your stay. We are sorry for the disappointment you had with the maintenance issues during your stay. We have alerted the appropriate staff to your concerns, and we will be more proactive, repairing/ replacing items that are beginning to show wear. We hope you will return so we can make it up to you. Sincerely, Hotel Management
I was not expecting to see that people actually "LIVE" in this hotel. People standing in hall ways in the late nights talking and laughing. Had problems with the staff knowing when we were suppose to be checking out. We were locked out of our room ( both rooms ) twice because someone at the desk didn't understand something or had a question for us. The outside of building is very deceiving as to what the inside really is. Outside looks good. Inside, you could tell it has been smoked in for a long time or just not cleaned eno... read more
Business response:
Randy, thank you for your detailed review. Please accept our apologies for failing to deliver the professional service you should always expect from us. We are working to remedy this so your next stay will be perfect. It was also disappointing to know your visit was impacted due to the housekeeping issues, which made your stay uncomfortable. Your feedback has been discussed with the appropriate team to take corrective measures ensuring we deliver refreshing rooms to all of our guests entering our doors. We appreciate your bu... read more
Very dirty. People are very unfriendly. It is like a section 8 buiding for rif raf.They say breakfast they put out breakfast bars and coffee. The cable and regular tv wete horrendous. Never again.
Business response:
Kelly, please accept our apologies for the hassle you had and that we could not keep our promise of providing you a clean and comfortable stay. Your feedback regarding the cleanliness and service issues is shared with the appropriate teams to make sure necessary actions are taken, ensuring such problems don’t occur again. We are sorry as you were not happy with our breakfast offerings, and your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Ple... read more
the place is no close to 3 stars, when we got there the seevice was un profesional, the equipment didn work se was not poñite, it manager the same. We got tk the room and i notice stain in the refrigerator like ineedwd maintenace, the counter the same, but the worse think was that in the bed i notice a small centipedes running across de bed and i decide that it was not a place I wanted to stay. Please you need to review your partners, i will put a formal complaint letter in the following days. The place i give it q one start... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - West
How is Extended Stay America Select Suites - Chicago - Naperville - West rated?
Extended Stay America Select Suites - Chicago - Naperville - West has a 3.2 star rating with 1,334 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - West open?
Extended Stay America Select Suites - Chicago - Naperville - West is open now. It will close tomorrow at 12:00 a.m.