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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Allstate Arena Was in town for a concert at Allstate Arena and the location was perfect. Gentleman working the front desk was very polite and helpful. Perfect stay for what we needed. Only complaint I would have is they left no cups in our room and only half a roll of toilet paper with no backup.
Business response:
Paul, thank you for choosing Extended Stay America while you were here for a concert. We're glad to know you were pleased with the service provided by our associates and that you had a pleasant time with us. Kindly note, the items such as kitchenware and toiletries are kept at the front desk and are complimentary. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
My stay was great. The staff was very friendly and very helpful. When I needed anything they were always available to help.
Business response:
Ruby, thank you for taking the time to share your warm feedback regarding your stay at Extended Stay America. Your compliments were a pleasure to read, and we are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with our entire team. Thank you again, and we look forward to welcoming you back very soon. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
They had smoking rooms.. It was clean and smelled good
Business response:
We appreciate you for choosing Extended Stay America on your visit to our city. It is a delight to know you were happy with the comfort of your well-appointed room and that you had a relaxing stay with us. Thank you for being our guest, and we look forward to serving you in the future. Sincerely, Hotel Management
Dett er helt fint i forhold til prisen. Roligt omraad. Taet ved lufhavnen.
Business response:
Thank you for selecting Extended Stay America for your needs. We are delighted to read you liked our well-kept property and that you found the value we offer to be affordable. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
There was no tissue in the bathroom,and the hot water in the sink wasn't working.
Business response:
Thank you for choosing our hotel. We are sorry for the disappointing experience you had during your stay. Kindly note, in-room amenities and other articles such as toiletries are available and complimentary at the front desk. Also, we have alerted our maintenance team about the water, and they are checking and fixing it immediately. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
The young man at the front desk did his best to accommodate us. We were very upset because this hotel had no forks, spoons, drinking glasses, spatula or cooking spoons. We recommended that the Manager put up a notice indicating this. The hallway was filthy and the room stunk.
Business response:
Thank you for being our guest. We are sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well stocked. Also, we have asked our housekeeping team to be more diligent going forward. On a positive note, we are glad to know you were impressed with our courteous associates. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.