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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok Hotel Needed a pet friendly room for just one night, and booked here. The check in process was very quick, but I wasn't provided a receipt or much information. It almost felt like I was annoying/inconveniecing the staff by asking to check in. Room was ok. The curtains had stains all over, but again, we needed someplace to stay due to an unexpected event in the family.
Business response:
Thank you for choosing us for your overnight stay. We are glad to read you liked our convenient location and the pet-friendly policy. That being said, we are sorry for the cleanliness issue you had in your room. We have shared your feedback with our housekeeping team to ensure this does not happen again. Regarding your concern about the receipt we would like to mention that while making the reservation from the third party website, a guest usually gets the receipt at the same point of time. Thank you for being our guest, and... read more
Close to airport and have shuttle service When we got to our room there was only one bed. It was my daughter and myself and really wanted 2 beds. Went out to the front desk ask if there was a room available with 2 beds he checked said it would be a bit more so he changed our key and then later found he did not charge the additional amount.
Business response:
Barb, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. We are thrilled to read that you liked our convenient location and courteous associates who took great care of you. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
还可以 酒店位置还可以，服务也不错，就是接送机班车太少，机场等待时间太长，也不能提前预约，只能到了以后打电话，早上早餐太简单。
Business response:
It was a pleasure having you as a guest at Extended Stay America. We are delighted to know you liked our offerings and had a great stay with us. Thank you for sharing your review, and we look forward to seeing you again soon. Sincerely, Hotel Management
Decent for a decent price Near the airport, clean. Restaurants 10 min walk away.
Business response:
Scott, thank you for the great review. We love knowing how pleased you were with our location and appreciated the easy access to the airport. Thanks for choosing Extended Stay America. We hope you will make the same choice when your travels bring you back to this area. Sincerely, Hotel Management
Quick stay, great choice! We were only staying here one night, in order to catch an early flight in the morning. This place was pretty good, I'm very clean and the staff was very friendly. No complaints and it was exactly what we expected.
Business response:
It was our pleasure having you as our guest at Extended Stay America, We are delighted to read you enjoyed your stay and our facilities and service were to your satisfaction. Thank you for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
Good hotel for a good price Nice, clean room in a relatively safe area near the airport. Shuttle to and from the airport on the hour(or quarter after) from the hotel. Room was really clean but it was cold. Other than that it was a good choice for the price. (Aprox $75 for the night)
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you were impressed with your room and that you found us to be a good value. Thanks for all of your great feedback. We look forward to your next stay! Sincerely, Hotel Management
Close Close to O'Hare low price and handy places, but smoking smell was too strong on third floor.
Business response:
Thank you for being our guest and for sharing your feedback. We are happy to know that you found us to be a great value and liked our convenient location. However, we apologize for the smell of smoke you experienced during your stay. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope you will give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
good for a smoker and pets WiFi was out so that was awful since i was there 2 nights. should have been offered a free movie or something. people were nice but not too knowledgeable. location is good for airport stay. room was okay. no microwave in room. have to ask for dishes and coffee pot. good for traveling with pet. big park across the street. plenty of restaurants near if you dont mind walking few blocks. good for a smoker
Business response:
Crystal, thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and some aspects of our hotel. That being said, we are sorry that you were unhappy with our in-room amenities. Your feedback is appreciated as it will help us improve our facilities moving forward. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. It was a pleasure hosting you, and we look forward to welcoming you b... read more
Business response:
Yvette, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 3.4 star rating with 2,026 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.