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Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
环境一般
Business response:
Thank you for taking the time to review your stay with us. We are glad your overall experience was enjoyable, but we are sorry fi any inconvenience was caused while you were here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, General Manager
Well the Lady checked us in was rude...I think her shift was ending and she just wanted to leave so she wasnt in a good mood...Teresa was her name...
Business response:
Thank you for being our guest at Extended Stay America - Chicago - O'Hare. It was disturbing to read about your experience at our hotel. This is not the impression we like our guests to leave with. I assure you a "rude" staff is not acceptable and I will be working with my team to correct this. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Sincerely, General Manager
Meh Ok, look. This is an "extended stay" hotel with a cute little mini-kitchen. Fine, but don't you think you'd at least put a couple drinking cups in the room? That's unacceptable. Also, the wi-fi was slower than a turtle walking thru a puddle of molasses in January. For what you charge for a room making people pay extra for reasonable wi-fi speed is just wrong. What is this, Motel 6?
Business response:
Dennis, thank you for staying with us. We are pleased your overall stay was enjoyable. We would like to mention that kitchenware for your suite is kept at the front desk to ensure cleanliness, and we will remind our team to communicate this more clearly going forward. We also apologize for your disappointment with our internet service. I will share your comments with my engineering team to look after it and do the needful. We hope you will consider giving us another chance to serve you better in the future. Sincerely, Gener... read more
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Chicago - O'Hare. Sincerely, General Manager
フロントとドライバーに当たれば好感度アップ 仕事が早く，すぐに対応してくれるフロントとドライバーに会えれば運がよい。客室も清掃が行き届き，ハンガーが5-6本揃うなど問題なければ運がよい。
Business response:
Juckey, thank you for choosing to stay with us. We are pleased to read you were impressed with the service you received from our staff, especially front desk and shuttle driver. I will be sure to share your compliments with them. It is also good to read you liked your room and the breakfast we serve. We value your business and hope to see you again soon. Sincerely, General Manager
Nice hotel close to the airport If you need a place to spend the night and go about your business during the day this place is perfect. Its close to the airport, close to the train station, and has plenty of restaurants nearby. The hotel staff is friendly and will gladly help you out if you need anything. The beds are OK and the rooms are clean.
Business response:
Paul, thank you for selecting Extended Stay America - Chicago - O'Hare for your visit and for sharing your comments. We are thrilled to read that you liked our friendly associates, convenient location which was perfect for your needs, and your well-appointed room as well. We appreciate you recommending us online and hope to have you back with us soon. Sincerely, General Manager
Good location, shuttle to aprt and low cost parkin The hotel is located near the airport and has free shuttle; the hotel staff is very friendly and the parking for long term is 10USD p/day. The bad thing is that under the sink and overal kitchen was not cleaned, I found trash, on addition, the hair dryer didn't work, also the lobby and elevator smells like smoking.
Business response:
Thank you for choosing our hotel. We are happy to know you liked our location and complimentary shuttle service. However, I am sorry for the issue you experienced while you were here. Your concern has been shared with our respective team members to take corrective actions immediately. We hope to see you again soon. Sincerely, General Manager
Great for purpose I stayed one night to catch an early flight the next day. Room was fine in all aspects for this purpose. One minor issue with the toilet that hotel staff came immediately and fixed. I would stay again for the same purpose.
Business response:
Thank you for choosing us. We are glad our location was perfect for you to catch your early morning flight and you enjoyed a comfortable stay with us. Thanks for your positive feedback. We look forward to your return. Sincerely, General Manager
Great location for airport and car rental services! Staff was nice. My flight was delayed so I called ahead to inform them and the person I spoke to left a message saying that I wouldn't arrive until afte midnight.
Business response:
We are delighted you chose to stay at Extended Stay America - Chicago - O'Hare. It’s our pleasure knowing you loved our location and the excellent service we provided. We hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,274 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.