This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - O'Hare
- Hotels
- Des Plaines, IL
About this business
Extended Stay America Hotel Chicago - O'Hare is located at 1201 E Touhy Ave, Des Plaines, IL. This business specializes in Hotels & Motels and Other Lodging.
Location details
1201 E. Touhy Ave., Des Plaines, IL, 60018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice stay I expected a small oven in the kitchenette, but there was none, and the "fully equipped" was minimal, but overall it was a good experience. It would have been nicer if, during the record snowstorm, someone had dug out the cars instead of providing me the shovel, but that might have been too much to ask. It was a very nice place to stay.
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback is appreciated as it will help us improve our service and facilities moving forward. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Close to restaurants and shopping malls- good The staff was very good and customer oriented. they addressed our needs immediately. They were friendly.
Business response:
Martha, thank you for staying at Extended Stay America. We are glad to read you liked our convenient location and courteous service. That being said, we are sorry if any inconvenience was caused while you were here. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
I was delayed in Chicago for two days because of weather and flight cancellation. The shuttle service was excellent, room was clean and comfortable, staff was friendly.
Business response:
Thank you for staying at Extended Stay America. We are delighted to read you liked your well-appointed room and our courteous service as well as all that we have to offer. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Good stay Clean, comfortable room. Quiet hotel, friendly, helpful staff.
Business response:
Thank you for taking the time to review your experience at Extended Stay America. We are thrilled to read that you loved our courteous associates and your clean & comfortable room. It was great to have you here, and we hope to see you again soon. Sincerely, Hotel Management
Staff was nice but the Cleaning person was not goo The room had French fries under the bed and a couple of beer top at the headboard. Apparently the cleaning person did do a good job but when I told the staff they were very understanding and did tell me that that was unacceptable and they would look into it.
Business response:
Janice, thanks for choosing Extended Stay America for your needs. We are glad everything went well during your stay and that our offerings were to your satisfaction. However, we apologize for the inconvenience you had in your room and your feedback will be used to deliver better guest experiences. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Good experience Good location and facilities are acceptable but the cleaning supervisor talking very unfriendly. Breakfast not memorable, no all day front desk beverages. Airport to hotel shuttle impressive service.
Business response:
Thank you for taking the time to share your feedback. We are pleased you were overall satisfied with your stay with us, but we are sorry for not meeting your expectations in regard to our grab-and-go breakfast. We have shared your concerns with our leadership team for any future improvements. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Satisfactory but plan to get your own breakfast. I only stayed here one night. It is close to O'Hare and the price was right. If you're planning to stay for a long time, I assume you'd prepare your own food. BUT the listing said that there is a "continental breakfast" and there is not. There is a cart with coffee and granola bars. That's it. Those two things. There are not tables where you can sit down. Typically, a hotel with a continental breakfast at least has juice, some rolls, jam, fruit, coffee, and a place to sit. In ... read more
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit and that our location was convenient for your needs. However, we are sorry our breakfast offerings were not to your liking. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Quick shuttle trip to O'Hare I live an hour away and wanted to be close to O'Hare for an early flight in the morning. I was only here for a good night's sleep and peace of mind to be close to the airport and not flighting traffic or a freak snowstorm. This place fit the bill just fine.
Business response:
Kathy, thank you for including Extended Stay America in your travel plans. We are glad you had a comfortable stay and that our location was perfect for your needs. We hope you are already planning another trip our way. Thanks again for your feedback! Sincerely, Hotel Management
Better than expected Was better than I expected. The room was a great size for the price.
Business response:
Antonia, thank you for choosing Extended Stay America and taking time to share your experience. We are delighted to read you were impressed with the spaciousness of your room and that you found us to be a good value. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - O'Hare
How is Extended Stay America Select Suites - Chicago - O'Hare rated?
Extended Stay America Select Suites - Chicago - O'Hare has a 4.2 star rating with 1,274 reviews.
When is Extended Stay America Select Suites - Chicago - O'Hare open?
Extended Stay America Select Suites - Chicago - O'Hare is open now. It will close tomorrow at 12:00 a.m.